Amazon Care Partners with Hilton to Deliver Employees On-Demand Medical Services

Global hospitality company Hilton is offering its employees medical services with Amazon Care, the eCommerce giant’s on-demand, virtual healthcare platform. The move marks a major departure from the traditional health insurance plan model typically offered to a company’s workforce, and Hilton is Amazon Care’s biggest client to date.

The move “a great step forward for the business to show we can provide care nationwide to their team members,” said Amazon Care Director Kristen Helton at Reuters’ Total Health conference.

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Amazon Care’s healthcare solution offers on-demand appointments with clinicians, in-home follow-up care, prescription delivery, and quality time with a care team of doctors, nurse practitioners, and registered nurses.

The virtual care platform is aiming to make medical care services easy, affordable, on-demand, and app-driven. Amazon Care first launched for its own employees and decided to broaden its reach after its in-house move was successful.

Read more: Amazon Makes Its Latest Healthcare Play In Telemedicine

While Amazon Care was first offered only to employees at its headquarters in Seattle, the services soon branched out to other Washington State companies, with plans to offer it in all 50 states.

Aside from Hilton, the company signed the Washington fitness equipment company Precor, with 800 employees, according to reports. Precor was acquired by Peloton. Hilton had about 141,000 employees globally last year, most being in the U.S.

Helton told Reuters at the conference that artificial intelligence (AI) will soon take on a larger role in Amazon Care.

“We will have clinicians in the loop for a period of time until we can actually trust that AI and those technology solutions are taking care of the patient in the way that is best,” she said.

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