ACI Worldwide, Constant Team to Promote Consumer Digital Engagement

Payments software company ACI Worldwide has formed a partnership with Constant, a FinTech that makes self-service loan management software.

The collaboration will “allow lenders to increase loan volumes, streamline their collection process, drive revenue and lower cost to serve” by combining ACI Speedpay and Constant’s CX capabilities, according to a Wednesday (Oct. 12) press release. The partnership was created in response to rising demand from consumers for digital solutions to managing bill payments.

“Keeping up with consumer expectations requires a more proactive focus, which is why Constant and ACI Worldwide held a tech summit with the leaders of top lending institutions to discuss how we can help them close the customer experience gaps today and tomorrow,” said ACI Worldwide Vice President and Head of Consumer Finance Darcy Locke in the release.

The partnership will let lenders’ clients self-serve for a larger number of loan servicing tasks that have historically been handled manually, according to the release.

“The expanded services will provide access to the most relevant payment services (debit, prepaid, credit, EMV and contactless), digital wallets (Apple Pay and Google Pay) and alternative payment methods (PayPal, Venmo, etc.),” the release stated.

Speaking to PYMNTS last month, ACI Worldwide Principal Solution Consultant Tom Donovan proposed a series of use cases for how mobile wallets are powering new, better experiences.

Read more: New Mobile Wallet Features Drive Uptake, Evolution Beyond Payments

“The pandemic really helped with that growth because it drove so many people to thinking about contactless ways of living,” he said. “Putting their card in their wallet so they don’t have to touch the payment terminal, or maybe storing a loyalty card there so that they don’t have to hand that over to the cashier.”

Also last month, ACI sold its corporate online banking solutions to venture capital firm One Equity Partners for $100 million. The company said the deal will allow it to focus more on its faster-growing core business lines.

See more: ACI Worldwide Completes $100M Sale of Online Banking Unit