FedEx Plans Agent Workforce in Over 50% of Workflows by 2028

FedEx aims to have artificial intelligence agents participating in more than half of its core operational workflows by 2028, The Wall Street Journal reported Friday (March 13).

“Every employee and every task in the globe will get adapted to AI and will improve with AI,” FedEx Chief Digital and Information Officer Vishal Talwar told the WSJ.

The company already has AI agents developing and testing code and helping customers clear customs, and it’s now looking to add them to network planning and business processes, according to the report.

FedEx is enhancing its AI foundation to ready it for more AI agents by updating its business processes and modernizing its technology toolset, a process that includes replacing hundreds of legacy systems with a cloud-first platform, the report said.

The company has been working for several years to consolidate its data sources, and it expects to complete that project by the end of 2027, per the report.

When the underlying tech is in place, FedEx plans to add AI agents that analyze macro and microeconomic trends to help plan its network, and agents for marketing and campaign management, according to the report.

To help employees interact with AI agents, the company launched an education program that includes all employees and offers training customized to the role of each employee, the report said.

PYMNTS reported in December 2025 that FedEx executives said during an earnings call that the company is in the midst of an ambitious corporate rewrite in which it is dismantling a decades-old operating model in favor of a unified, data-driven network.

The PYMNTS Intelligence report “Tech on Tech: How the Technology Sector is Powering Agentic AI Adoption” found that among U.S. firms that generated at least $1 billion in revenues the previous year, 41.7% of tech companies, 3.7% of good companies and no services companies were considering adopting agentic AI in June 2025.

“Despite the buzz, even tech firms are treading relatively cautiously, suggesting that companies across all sectors are assessing, to varying degrees, their financial constraints, skill gaps, resistance to change and external factors including regulatory hurdles,” the report said.

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