Fiserv Hires JPMorgan Executive Adam Hyde to Lead Merchant Operations

Fiserv has named JPMorganChase veteran Adam Hyde as chief operations officer for merchant solutions.

“The opportunity ahead is incredibly compelling,” Hyde said in a post on LinkedIn announcing the appointment. “I look forward to partnering with talented teams and clients to accelerate Fiserv’s transformation by driving innovation and growth, strengthening operational excellence, and delivering exceptional client experiences at scale.”

Hyde was with JPMorganChase for 24 years, most recently serving as managing director, global head of human resources (HR) operations for the past year and as managing director, global head of payments client service for six years before that, according to his LinkedIn profile.

Fiserv’s merchant solutions segment provides commerce-enabling products and services including merchant acquiring and digital commerce services; mobile payment services; security and fraud protection solutions; stored-value solutions; software-as-a-service; point of sale devices; and pay-by-bank solutions, according to the company’s 2025 annual report. It serves companies of all sizes around the world.

PYMNTS reported in February that Fiserv’s fourth-quarter results showed the company navigating shifting consumer spending patterns amid a multi-year push to modernize its technology platforms.

The company’s adjusted revenue was flat at $4.9 billion for the fourth quarter, and up 4% to $19.8 billion for the full year. Organic revenue came in flat for the fourth quarter, with 1% growth in the merchant solutions segment and a 2% drop in the financial solutions segment.

“During the fourth quarter, which marked the first full quarter executing the One Fiserv plan, the team took decisive steps and achieved several meaningful milestones and client wins, while also delivering performance in line with our expectations,” Fiserv CEO Mike Lyons said during a Feb. 10 earnings call.

One Fiserv is an action plan that aims to enhance client service, accelerate product development, address operational inefficiencies and optimize capital management, according to the company’s annual report.

During Fiserv’s previous earnings report, in October, the company said a revamp was in the works amid slowing growth and margin pressure as it sought to close competitive “gaps” it identified, PYMNTS reported at the time.

Lyons said during that earnings call that Fiserv’s actions “represent a critical and necessary reset and a revitalizing moment for the company.”