Walmart Announces Exec Changes To Support Omnichannel Retail

Walmart is making some organizational adjustments with its executives to help better integrate its retail store and digital operations, according to a report by CNBC.

The information was gleaned from a letter that CEO Doug McMillon wrote to the company’s employees, which was obtained by CNBC.

“Our customers want one, seamless Walmart experience,” McMillon wrote to employees. “Earning more of our customers’ business in food and consumables is foundational to our strategy, and, at the same time, we will expand our ability to serve them with general merchandise in stores and through our broad eCommerce assortment as we continue to invest [in] and build our eCommerce business.”

The company has been pushing to better integrate its online and physical divisions ever since it acquired Jet.com in 2016. The company recently hired Chief Technology Officer Suresh Kamar and Chief Customer Officer Janey Whiteside. Whiteside previously worked at American Express and Kamar has worked at Google and Amazon.

The company is joining the U.S. supply chain teams, which will be helmed by current Executive VP of U.S. Supply Chain Greg Smith. Smith will report to President and CEO Greg Foran and Head of U.S. eCommerce Marc Lore.

Nate Faust, who came to Walmart as part of the Jet.com acquisition, will be helping with the transitions until he gets a new position in the company. Twelve executives from other departments will be named to the new supply chain team.

“We take these steps knowing we will make further adjustments over time as we balance the need for focus and speed with efficiency and leverage,” McMillon wrote. “The work so many of you have done over these past few years to strengthen our stores and build an eCommerce business have put us in a strong position that enables us to move forward on this journey. Please join us in congratulating these leaders on their new roles. Thank you and let’s keep the momentum going!”