Klarna Sees 4 Senior Staff Departures Since January

Klarna has lost four senior staff members since January, Bloomberg reported Thursday (March 19), citing updates in LinkedIn profiles.

Andrea Ferraz Estrada, head of investor relations and M&A, who worked at Klarna for six years and seven months, left the company in March to become vice president of investor relations and corporate communications at Delivery Hero, according to her profile on the social media site.

Andrew Pietro, global head of litigation, who was with Klarna for three years, left Klarna in March to become associate general counsel and head of litigation at Greystar.

Yuri Gusev, engineering director, who was with Klarna for eight years, left the company in February to become chief technology officer at Encube Technologies.

Joao Tonon, head of AI and automation, operations, who was with Klarna for three years and 11 months, left in January to join Zalando as head of product.

Reached by PYMNTS, Klarna declined to comment on the report.

The Bloomberg report said shares in Klarna have fallen about 66% since its September 2025 initial public offering. The report added that among companies that joined the stock market on U.S. exchanges between September and November, there has been a weighted-average decline of 15% from their IPO price.

According to a U.S. Bureau of Labor Statistics survey dated January 2024, the median years of tenure with a current employer in the finance industry was 4.9 years and that in the professional and technical services industry was 3.7 years.

Klarna reported Feb. 19 that during the fourth quarter, its revenue increased 38% year over year to reach $1.082 billion (marking the company’s first $1 billion quarter), its gross merchandise volume (GMV) increase 32% year over year to reach $38.7 billion, its number of active customers rise 28% to 118 million and its number of merchants increase 42% to 966,000.

The Wall Street Journal reported that day that Klarna’s shares fell 15% in pre-market trading as the firm reported a net loss of $26 million for the quarter. The Financial Times highlighted Klarna’s $273 million net loss for the year and said the firm’s shares dropped a quarter that day have fallen 66% since its September IPO.