FinTechs Cut Staff as AI and Margins Redefine Growth

Across FinTech, the workforce is getting smaller. Leadership teams are calling it a recalibration.

The layoffs now underway in the sector indicate a deliberate structural shift as companies unwind hiring decisions made during the pandemic and realign their operations with the current economic environment.

The pattern is consistent. Bolt cut at least a third of its workforce, with CEO Ryan Breslow telling employees the company would operate as “a much leaner organization and leveraging AI at our core,” adding that “developing products and operating in 2026 is very different than it was in prior years.”

Block has reduced staffing by 40% while deepening its use of artificial intelligence across internal workflows, from software development to customer-facing functions.

Nayax, in its second round of layoffs in less than a year, trimmed 3% of its workforce, affecting 32 employees, even as the company reported strong performance and expects revenue to surpass $500 million.

Pipe reduced its headcount by roughly half, shifting leadership and narrowing its strategic priorities in the process.

Pandemic Hiring Left an Overhang

The current reductions follow a period of rapid expansion.

FinTech hiring accelerated sharply between 2020 and 2022 as digital channels became central to commerce, lending and payments. Venture capital funding reached record levels.

That capital translated into headcount. Firms expanded engineering, product and go-to-market teams to capture demand tied to eCommerce growth, stimulus-driven spending and the migration to digital banking services. The Wall Street Journal reported earlier this year that layoffs are linked to over-hiring during the pandemic.

FinTech firms are now working through the same adjustment.

AI and Profitability Redefine Performance Metrics

The current environment is reshaping how success is measured.

Artificial intelligence is already altering staffing requirements. Tools that generate code, automate documentation, analyze risk signals and manage customer interactions are reducing the need for large teams in certain functions. Bolt’s restructuring explicitly ties layoffs to that shift.

At the same time, management teams are placing greater weight on profitability. Pipe’s restructuring emphasizes margin and operational focus, while Nayax’s cuts show that even profitable firms are tightening expenses.

Investors are reinforcing these priorities. Palash Misra, partner at Grant Thornton Stax, whose clients include growth focused and public market investors, told PYMNTS, “The biggest shift is that the market just isn’t rewarding pure growth the way it used to. Investors care a lot more now about the quality of that growth, how profitable it is, how durable the margins are, and whether the cost structure makes sense based on the size and scale of the organization.”

He added that “investors are more focused on performance metrics such as contribution margin, CAC payback, and how profitable customer cohorts are over time… this is something that we are seeing across FinTechs as well as across SaaS. There’s been a clear shift away from ‘growth at all costs’ toward profitability and efficiency.”

The result is a narrower, more focused workforce.  The layoffs now moving through FinTech mark the transition from a period defined, arguably, purely by expansion.