Luma Health Debuts LumaPay, Patients Can Pay Via Text

Luma Health on Monday (June 6) unveiled a healthcare-focused service called LumaPay, the first module in the company’s financial product, LumaFinancial, part of the company’s Patient Success Platform.

LumaPay gives patients the power to pay their bills through text messages or their providers’ websites, according to the company. The Patient Success Platform gives healthcare providers an integrated portal that links the clinical, operational, access and financial aspects of a patient’s journey.

“We believe that the relentless pursuit of patient engagement can detract from the ultimate goal: patient success,” said Jennifer Etter, Luma’s head of product and design, in the company press release. “And patients’ healthcare journeys are most successful when every part of the journey — including payment — is orchestrated and unified.

“LumaPay reduces the friction in the payment process to make life easier for patients,” she said.

LumaFinancial will be adding additional modules that will connect payments, estimates, coverages and more in the future, according to the company press release. LumaFinancial integrates with the electronic health record (EHR) to maintain a single source of truth for healthcare providers, the press release said.

LumaPay automatically requests co-pays from patients with upcoming appointments via text message and then collects the co-pay through text message links that integrate with the healthcare provider’s payments system.

As it launches, LumaPay supports healthcare payment and revenue cycle management systems from eClinicalWorks and NextGen. The company press release said that there are plans to include additional EHRs in the next phase.

Related: Patient Engagement Platform Luma Health Raises $130M

In November, Luma Health raised $130 million in a Series C fundraising round to develop its platform to meet the digital transformation needs of hospitals and health systems and continue its mission of bringing patients equitable access to care.

Luma Health’s platform is used by more than 550 health systems, hospitals, federally qualified health centers (FQHCs) and clinic networks around the United States. It integrates with more than 80 electronic health records and vendors throughout the healthcare IT stack, centralizing and automating patient scheduling and communications, according to the company.