omnichannel

Newegg Masters The Art Of The Pivot
Newegg Masters The Art Of The Pivot
June 24, 2020  |  Retail

It’s hard to find a major eCommerce retailer that has evolved more than Newegg. After coming out of the post-internet bubble economy of 2001 as...

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Sam’s Club COO: What We Learned During The Pandemic’s Lockdowns
Sam’s Club COO: What We Learned During The Pandemic’s Lockdowns
June 16, 2020  |  Retail

The past few months have been an incredibly challenging time for retailers that remained open — and an excellent example of innovation on overdrive. Lance...

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Blackhawk CEO: How Digital Payments Will Drive New Retail Engagement Models – And Economics
Blackhawk CEO: How Digital Payments Will Drive New Retail Engagement Models – And Economics
June 10, 2020  |  Retail

Motivating a change in consumers or retailers is not always easy work, a reality evidenced by the plodding pace of contactless payments in the U.S....

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Deep Dive: How Grocers Can Innovate Delivery For Tomorrow’s Omnichannel Shoppers
Deep Dive: How Grocers Can Innovate Delivery For Tomorrow’s Omnichannel Shoppers
June 09, 2020  |  Commerce Connected

Grocers have found themselves dealing with consumers rushing to online solutions as health concerns and product shortages drove them to seek alternatives during the COVID-19...

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What The COVID-19 Pandemic Is Revealing About Grocery’s Online, Mobile Future
What The COVID-19 Pandemic Is Revealing About Grocery’s Online, Mobile Future
June 08, 2020  |  Commerce Connected

Consumers who were once loyal to in-store grocery shopping are now going digital to avoid visiting stores during the pandemic. To keep these "digital shifters"...

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Keeping Grocery’s ‘Digital Shifters’ Loyal Post Pandemic
Keeping Grocery’s ‘Digital Shifters’ Loyal Post Pandemic
June 05, 2020  |  Commerce Connected

The new coronavirus had an immediate effect on the grocery industry, with many grocers putting safety measures in place to ensure both their employees and...

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Fraud Decisioning Goes Omnichannel
Fraud Decisioning Goes Omnichannel
May 29, 2020  |  Security & Fraud

“Banking is rapidly becoming more omnichannel, and FIs need to be sure they can safeguard customers across all the products through which they access their...

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Deep Dive: Preventing Fraudsters From Exploiting FIs’ Omnichannel Blind Spots
Deep Dive: Preventing Fraudsters From Exploiting FIs’ Omnichannel Blind Spots
May 29, 2020  |  Fraud Prevention

Consumers want omnichannel banking access so they can easily switch between in-person branch visits, call center services and mobile apps as needed. They might pop...

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Taking A Customer-Centric Approach To Fighting Fraud
Taking A Customer-Centric Approach To Fighting Fraud
May 28, 2020  |  Fraud Prevention

Social distancing mandates are pushing consumers to embrace digital-first banking services, creating opportunity for fraudsters to bury their scams across multiple channels. In this month’s...

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