Amazon Scales Health AI Assistant to All US Customers

Amazon began rolling out an agentic artificial intelligence health assistant in the United States on Tuesday (March 10).

The company is now offering access to Health AI to customers on Amazon.com and the Amazon app, will continue expanding availability in the coming weeks, and plans to make it available to all U.S. customers soon, it said in a Tuesday blog post.

This expansion follows Amazon’s launch of Health AI for One Medical members in the One Medical app in January, and the “overwhelmingly positive” response that the agentic AI tool received from patients and providers, according to the post.

Health AI can provide users with general answers to health-related questions or, if they allow it to access their health information, personalized health insights and guidance. The tool can explain medical records, book appointments, manage prescriptions, and connect users to One Medical providers through message, video or in person, the post said.

Eligible Prime members who use the agent can get free direct message care visits with a One Medical provider for any of more than 30 common conditions, per the post.

“Health AI is designed to support — not replace — the relationship with your health care provider,” Prakash Bulusu, chief technology officer at Amazon Health Services, and Dr. Andrew Diamond, chief medical officer at Amazon One Medical, wrote in the post.

“It is not intended for diagnosis or treatment without the support of a care provider,” they wrote. “Instead, it helps you navigate everyday health questions and understand patterns over time so you can feel more informed and prepared for medical conversations.”

This new offering joins several other medical services offered by Amazon.

Amazon announced in February that it was expanding the geographic range of its same-day prescription delivery service. It said it would add two more states, Idaho and Massachusetts, and nearly 2,000 more communities over the next year.

On the same day, the company said Amazon One Medical launched a beta feature that helps patients understand their routine bloodwork results. This feature, Health Insights, delivers personalized analysis and evidence-based recommendations.

In October, Amazon launched Amazon Pharmacy Kiosks, saying they would be placed in medical offices and would allow patients to pick up prescriptions immediately following their doctor appointments.