Credit Unions Want FinTechs on Speed Dial

FinTech partnerships with credit unions rose nearly 20% last year, even as similar arrangements with large banks fell sharply, indicating a reallocation of effort toward institutions that can move more quickly and test new models with fewer layers of constraint.

What had been a supplemental strategy has become central to how credit unions pursue modernization, as PYMNTS Intelligence has detailed in joint research with Velera.

The intensity of that reliance has accelerated. By late 2025, 56% of credit unions said FinTech partnerships allowed them to innovate “much faster and at much bigger scale” than they could independently, up from 22% earlier in the year.  Among early adopters, that share reached 65%, a level that reflects not experimentation but dependence on external capabilities to execute strategy.

Payments as the Anchor

The most visible area of joint effort is mobile and digital payments, which now sits at the center of partnership activity. Roughly 66% of credit unions expect partners to support these capabilities over the next three years, and 22% already identify payments as the single most important area of collaboration, more than double the share reported months earlier.  We’re in a period marked by supply chain disruption and shifting purchasing patterns, so payments infrastructure becomes a control point for both liquidity and customer engagement.

Data and Decisioning

Data analytics ranks alongside payments as a primary focus. Nearly 70% of credit unions say partners either already provide or will soon provide analytics capabilities.

As supply chains fluctuate and consumer spending patterns fragment, institutions need to adjust credit, pricing and engagement strategies in closer to real time. Partnerships are therefore being structured around data ingestion, risk modeling and decisioning tools that can shorten the distance between signal and action.

Speed as a Strategic Requirement

Speed remains the most frequently cited benefit of partnership, with 61% of credit unions pointing to faster implementation as a primary advantage and 18% identifying it as the single most important reason to collaborate.

Yet the data also shows that 77% of implementations take longer than planned. Credit unions tend to treat those delays as acceptable, often attributing them to governance requirements and integration complexity, while FinTechs are more likely to view them as material setbacks.

Risk, Efficiency and Control

The fourth area of focus is less visible but equally important: risk management and operational efficiency. A majority of credit unions cite enhanced risk management at 58%, alongside cost savings, access to new technology at 52% and greater flexibility at 54%.

Despite the expansion of these partnerships, friction remains. Nearly 64% of credit unions cite misalignment in goals or culture with their FinTech partners, and 59% acknowledge internal decision-making complexity as a barrier.

Both sides are aligned on the need to modernize. The difficulty lies in execution, particularly in reconciling governance structures with the pace required to compete.

As a result, the emphasis is shifting toward more structured collaboration. Institutions are defining success metrics earlier, mapping integration dependencies before launch and selecting partners based on compatibility with existing systems.