PatientPay Partners With PointClickCare to Streamline Patient Payments in Healthcare

PatientPay has integrated with PointClickCare to enhance the payment process and offer a faster and more seamless experience for both patients and healthcare providers.

By integrating with PointClickCare’s electronic health record (EHR) platform, PatientPay’s patient payments platform now provides long-term and post-acute care (LTPAC) facilities with a single platform to manage payments, the companies said in a Wednesday (Aug. 23) press release. The integration improves payment efficiency and enables healthcare organizations to capture revenue more quickly.

The inclusion of PatientPay in the PointClickCare Marketplace expands the range of integrated solutions available to the market, according to the release.

Chris Beekman, director of marketplace at PointClickCare, said in the release that this addition highlights the company’s commitment to growing the partner network and ecosystem to address pressing challenges in the healthcare industry.

The financial strain experienced by healthcare organizations in 2022, along with rising expenses and workforce shortages, has intensified the need to capture payments promptly, according to the release.

PatientPay addresses this need by leveraging easy-to-understand statements and digital billing strategies to engage patients in paying their bills promptly, the release said. The platform averages less than 14 days to get paid, compared to the industry average of 45 to 60 days. Additionally, PatientPay converts 48.8% of electronic billing messages into payments once patients log in, surpassing the consumer industry average of 2%.

With PatientPay now accessible through PointClickCare’s Marketplace, LTPAC providers can streamline the billing experience for residents or guarantors, per the release. This integration enables faster self-pay payments, higher bill conversion rates for providers, reduced days in accounts receivable and decreased balance write-offs. Moreover, the move away from inefficient, paper-based processes results in lower collection costs.

PatientPay CEO Tom Furr said in the release that the integration with PointClickCare recognizes the importance of providing clients with tools for financial stability in a turbulent market.

PYMNTS research has found that two-thirds of patients use patient portals, but many find that the portals lack essential features related to how to pay for the cost of care.

To better engage and retain consumers throughout the patient journey, healthcare providers must find digital solutions to address patients’ needs for critical health-related information and frictionless administrative tasks, according to “Accessing Healthcare: Easing Digital Frictions in the Patient Journey,” a PYMNTS and Experian Health collaboration.