FCC Alleges Voxbeam Enabled Bank Impersonation Robocalls

The Federal Communications Commission (FCC) has found an Orlando-based voice service provider, Voxbeam Telecommunications, “apparently liable” for accepting suspicious call traffic, enabling bank impersonation robocalls to be transmitted to U.S. consumers.

The FCC’s investigation of Voxbeam was prompted by a complaint filed by a financial institution whose customers received fraudulent calls that appeared to come from the institution’s fraud reporting number, the agency said in a Thursday (April 2) press release.

Following its investigation, the FCC has proposed a $4.5 million fine, according to the release.

Voxbeam did not immediately reply to PYMNTS’ request for comment.

The FCC said in its release that its proposed action, a Notice of Apparent Liability for Forfeiture, contains only allegations, that neither the allegations nor the proposed sanctions are final Commission actions, and that Voxbeam will be given an opportunity to respond.

According to the FCC press release, the suspicious call traffic carried by Voxbeam came from a foreign provider that was not listed in the FCC’s Robocall Mitigation Database (RMD) and was not permitted to transmit traffic onto American networks.

Providers not listed in the RMD pose a higher risk of carrying illegal robocalls, the release said.

In the case of Voxbeam, the company transmitted tens of thousands of foreign calls, many of which appeared to spoof fraud prevention or customer service phone numbers belonging to U.S. financial institutions, per the release.

FCC Chairman Brendan Carr said in the release that companies like Voxbeam provide onramps to American phone networks and must ensure they are not accepting traffic from suspicious operators.

“As we saw in this case, failure to follow the FCC’s robocall mitigation rules can result in tens of thousands of scam calls reaching U.S. customers,” Carr said. “The FCC is committed to protecting consumers from robocall scams like these.”

The Federal Trade Commission (FTC) said in August 2025 that a growing number of older adults are losing large sums of money to impersonation scams in which fraudsters impersonate government agencies or businesses, contact consumers to alert them to a fake problem involving their accounts or their identity, and try to persuade them to transfer money to “keep it safe.”