Experian and ServiceNow Team to Help AI Agents Act Faster

Experian has launched an agentic artificial intelligence partnership with software provider ServiceNow.

This collaboration, the data/tech company announced Friday (May 15), is designed to help businesses make better decisions with the help of autonomous AI agents.

“Through this partnership, autonomous AI agents can gain the ability to act faster, and more consistently, starting with employee onboarding, third-party risk management and model life cycle governance use cases,” Experian said in a news release.

A major challenge for companies adopting agentic AI is achieving scale, the release added, with a lack of trusted data often holding back deployments, something industry research shows is the chief barrier for most organizations.

“By connecting trusted intelligence directly into enterprise workflows, this partnership enables agentic AI to scale well beyond pilot deployments,” the release said.

Connecting the Experian Ascend Platform to the ServiceNow AI Platform lets AI agents access Experian’s insights and decisioning capabilities directly within existing workflows, giving customers the opportunity to automate intelligence at scale.

Keith Little, president of Experian Software Solutions, said the partnership comes as agentic AI is changing how intelligent services are provided.

“By connecting our intelligence and decisioning capabilities in Ascend directly into ServiceNow’s workflow, businesses can operate with confidence at scale, while extending the impact of our capabilities into new industries and enterprise workflows,” Little said.

The companies say their collaboration will support a range of use cases for businesses in highly regulated environments, beginning with third-party risk management — including fraud and identity verification for businesses, employee onboarding and model risk management.

Meanwhile, PYMNTS wrote earlier this month that ServiceNow is part of a group of companies that are “drawing new lines around the customer data stored inside their platforms” as external AI agents start to “erode the per-seat pricing model that has defined enterprise software for two decades.”

This came after ServiceNow introduced Action Fabric, a new integration layer that external AI agents must pass through to access data and execute workflows within its platform.

AI agents, that report said, break the traditional alignment found in software-as-a-service (SaaS) pricing, where each license was tied to an employee, a department and a cost center.

“AI agents break that alignment. A single agent can trigger thousands of API calls in a day while adding no new seats,” the report said.

As covered here, enterprise AI is replacing “predictable per-seat billing with consumption models that behave less like subscriptions and more like utility invoices, leaving finance teams to manage spend that fluctuates with model activity rather than headcount.”