Hotel Platform Mews Embeds Uber to Transport Guests and Staff

Hotels will be able to request, track and bill Uber rides within Mews’ hotel operating system.

This capability will be enabled by a new strategic partnership in which the companies will embed ride booking, real-time tracking and integrated billing into the platform, Mews said in a Tuesday (May 26) press release.

Mews and Uber are developing the integration and will launch a pilot this year, according to the release.

When it becomes available, hoteliers will be able to earn additional ancillary revenue by offering this service to guests and will be able to improve staff satisfaction by arranging rides home for team members who work late and night shifts, per the release.

“Embedding Uber into the Mews Operating System means hotels can offer transportation services as part of the stay and add it to the one unified guest bill, making it part of the guest relationship rather than a separate transaction,” Mews President Mike Coscetta said in the release.

The Mews platform is used by 15,000 customers across 85 countries, according to the release.

One of the fundamental shifts Mews is bringing to hospitality is a move away from room-centric operations and toward guest-centric services, Mews Founder Richard Valtr told PYMNTS CEO Karen Webster in an interview posted in March 2025.

“In every other hotel system, all charges go toward a room,” Valtr said. “That’s why you’re constantly being asked for your room number. But [guests] are not a room number. [Guests] are actual people with needs.”

Christophe Peymirat, senior director and general manager, Uber for Business EMEA, said in the Monday press release that the guest’s journey to and from a hotel is part of the guest experience that is so important to hoteliers.

“Connecting Uber’s network directly into the Mews platform is a practical step toward giving hotels visibility and control over something they have been managing manually for decades,” Peymirat said.

PYMNTS reported May 8 that during a May 6 earnings call, Uber CEO Dara Khosrowshahi described Uber’s strategy as “everyday utility” across travel, delivery, commerce and mobility.

The company no longer wants to own a single transportation moment; it wants to orchestrate the entire journey around it, according to the report.