Forget robot cashiers and drone deliveries. The real artificial intelligence (AI) revolution in retail and logistics is happening behind the scenes, and it’s all about...
Retail call centers are the front line of consumer queries and the favorite new target for identity fraud. Get the Full Story Complete the form...
Citi Commercial Cards is introducing an intelligent virtual agent (IVA) capability at its U.S. call centers, Citi announced on Monday (Feb. 3). Get the Full...
Customer relationship management (CRM) firm Salesforce is expanding its partnership with Amazon Web Services (AWS) to offer customer service technology powered by artificial intelligence (AI),...
Slow service doesn't fly when customers connect with airlines across different channels. That's why airlines are turning to artificial intelligence (AI) to give human agents...
Current and former staff at British Airways, the U.K. airliner, told The Financial Times this weekend that data has been handled insecurely and has been...