One of the coronavirus pandemic’s less-anticipated consequences in the U.S. has been an escalation in fraud and identity theft. The Federal Trade Commission (FTC) estimates...
In a boon for small business (SMB) banking, Redwood Bank has teamed up with Insignis Cash Solutions to offer savings accounts to Insignis’ SMBs through...
Rising Know Your Customer and other risk mitigation regulations have the financial services world eyeing digital identity technology. Already seeping into the consumer services world,...
As digital identities fast become a part of everyday life, the identity verification market is expected to reach $12.8 billion by 2024. Technology providers are...
The threat of a data breach is now an ever-present part of life for customers and the banks that serve them. A reported 3,813 data...
Call centers are starting to move away from KBA as new technologies emerge. The number of facilities looking for alternatives has doubled since 2018, with...
Artificial intelligence (AI) remains one of the most interesting technologies to call centers that are looking to better support and engage customers across their many...
Skate to where the payments fraud puck is going – not where it’s been. We’re mixing metaphors here, but the tried and true traditional methods...