Source: en.wikipedia.org
Amazon is evaluating its Alexa business as the company joins other Big Tech firms in making cost-cutting measures in the face of an economic downturn....
Bank of America announced Wednesday (Oct. 12) that its virtual financial assistant Erica has surpassed 1 billion interactions with clients. Get the Full Story Complete...
Bank of America (BoA) is introducing new features for its virtual financial assistant Erica, which has over 10 million users since launching nationwide last year,...
European car manufacturer Skoda will be adding a virtual assistant to its vehicles, which will be accessible through vocal commands, according to a report by...
For better or worse, call centers are often retailers’ public face. Customer service can make a stronger impression on consumers than other factors like price,...
Slow service doesn't fly when customers connect with airlines across different channels. That's why airlines are turning to artificial intelligence (AI) to give human agents...