Amazon and Microsoft have joined forces to protect consumers from impersonation scams, marking the first time these industry leaders have collaborated to combat tech support fraud. Recently, Amazon, Microsoft, and the Central Bureau of Investigation (CBI) in India took action against perpetrators of technology support...
In recent months, a group of hackers known as “Scattered Spider” has been making headlines for their involvement in major cyberattacks. This group, known for its social engineering tactics, has been linked to breaches on major casino companies, including Caesars Entertainment and MGM Resorts International. Now, they are suspected...
Credit union members want it both ways: the convenience of applying for loans online, but also backed-up by the comfort of knowing they can communicate directly with staff if the need arises. Whether by chat, text or email, Community First Credit Union’s James Urban tells...
The way banks and their customers are coping with the new realities brought on by the COVID-19 pandemic could be a bellwether for the future of the financial industry. Online banking currently ranks as the most commonly utilized form of banking, followed by mobile banking,...
January 28, 2020
Credit unions (CUs) face stiff competition from banks, FinTech firms and other players in the financial industry, but they have several intrinsic advantages. A recent study found that CUs beat banks in eight financial well-being attributes, such as helping consumers reach financial goals, understanding financial well-being and putting consumers’ financial well-being ahead of banks’ interests. […]
June 21, 2019
Consumers’ lives are becoming more digitally focused, which means it’s natural and expected that credit unions (CUs) are feeling the pressure to raise the level of their services across channels....
May 15, 2019
Call centers are experiencing increasingly greater volumes, with more than 55 billion agent-assisted calls being handled each year in the U.S. alone. Any business with a call center needs an...
September 10, 2018
Authenticating a transaction can be a widely varied experience. Call centers, particularly those dealing with financial transactions, have a strong need to be sure that the person on the other...
April 09, 2024
Discover Financial Services has collaborated with Google Cloud to provide generative artificial intelligence (AI) tools to Discover’s contact center agents. The rollout of the GenAI tools began in early 2024 and will continue across Discover, the companies said in a Tuesday (April 9) press release. “By using Google Cloud’s generative AI tools, we will raise […]
October 20, 2023
Amazon and Microsoft have joined forces to protect consumers from impersonation scams, marking the first time these industry leaders have collaborated to combat tech support fraud. Recently, Amazon, Microsoft, and...
October 04, 2023
In recent months, a group of hackers known as “Scattered Spider” has been making headlines for their involvement in major cyberattacks. This group, known for its social engineering tactics, has...
April 28, 2017
NewVoiceMedia, a provider of cloud contact centers and inside sales technology that enables businesses to have more successful conversations, announced Thursday (April 27) that the global payments company Paysafe increased its...
