Consumer Experience news and trends

Four Seasons Introduces Hotel Luxury Into Consumer Staycations Amid Travel Boom 
Retail // September 06, 2023

While beauty brands have ventured into the realm of hospitality, looking to get a slice of the travel boom, hospitality brands are also seeking to establish a stronger presence with those who aren’t traveling by allowing consumers to recreate the experiences in the comfort of...

JCPenney’s $1 Billion Retail Revamp Focuses on Consumer Rewards and Inclusivity 
Retail // September 06, 2023

The JCPenney Co. has announced an investment exceeding $1 billion to enhance customer experience and operations.  Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS...

J. Crew, Laneige, Elizabeth Arden Embrace Virtual Storefronts to Drive Engagement and Loyalty 
Retail // June 09, 2023

Brands and retailers want to boost consumer engagement and loyalty and are willing to go into other mediums, even if there isn’t any publicized data on its conversion results. The latest retailer to make that gamble is J.Crew.  Get the Full Story Complete the form...

Trader Joe’s Embraces Digital Scarcity Amid Grocery’s eCommerce Rush 
Retail // June 01, 2023

As many brands race to become as digitally available as possible, Trader Joe’s is going the opposite route, leaning into its lack of eCommerce presence to set the shopping experience apart. Get the Full Story Complete the form to unlock this article and enjoy unlimited...

Interviews & Exclusives
Dynamic Yield Uses Mastercard Data to Power Personalized Experiences for Merchants and Issuers  

March 15, 2023
Digital commerce has long relied on personalization, so everyone from Amazon to Zillow knows what to show you from a universe of possible choices. That’s all moving up a notch with the Weds. (March 15) launch of the Element solution from Dynamic Yield. Get the Full Story Complete the form to unlock this article and […]

Future-Proofing eCommerce Sites Means Rethinking Metrics That Matter

December 07, 2022
Amid heightened economic anxiety, future-proofing your eCommerce site can be a tightrope walk. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to...

Item-Level Data Network Banyan Gets $43M to Power Next FinTech Wave

October 20, 2022
There’s strategic gold locked in receipt level data, aka SKU level data, and the appetite for accessing those insights is attracting not just users but investors who see the possibilities....

Credit Unions Say Personalization Gives Them Edge Over Bigger Bank Counterparts

July 26, 2022
Credit unions (CUs) have a bit of an image problem. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content...

Quick Reads
Splitit Pledges ‘2-Second’ BNPL Checkout With SplititExpress

April 27, 2023
Buy now, pay later provider Splitit has unveiled what it calls a “super-fast” payment experience. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you agree to receive marketing communications […]

Ulta Beauty Says New Products and Engaging Displays Drive Growth 

December 02, 2022
New brands and product innovation are driving growth at Ulta Beauty.  Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content...

Refinitiv Debuts Digital Onboarding Tool

October 25, 2022
Financial markets data and infrastructure provider Refinitiv has introduced a digital solution that helps businesses onboard customers remotely in a way that is secure, personalized and frictionless. Get the Full...

Ulta Beauty Answers Consumer Call for Omnichannel Options

August 26, 2022
Even as consumers return to brick-and-mortar stores, they continue to shop online as well, Ulta Beauty reported Thursday (Aug. 25) during its quarterly earnings call.  Get the Full Story Complete...