Customer Satisfaction news and trends

Multimodal AI Impacts Retail From Voice Assistants to Checkout-Free Shopping
artificial intelligence // August 14, 2024

Amazon and OpenAI are betting big on multimodal artificial intelligence (AI), a technology that could redefine how consumers shop and interact with businesses. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no...

UPS Expands Reverse Logistics Footprint With Acquisition of Happy Returns
Retail // October 25, 2023

UPS plans to acquire Happy Returns, a software and reverse logistics company, to expand its returns footprint and enhance its digital solutions. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required....

T-Mobile Drops Plan to Shift Customer to Higher Tiers After Backlash
Subscriptions // October 25, 2023

T-Mobile US has scrapped a program that would have required certain customers to switch to more expensive wireless plans. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to...

From Gaming to Hospitality, Firms Miss Out on Instant Payout Monetization Opportunity
Real-Time Payments // October 24, 2023

Recent studies conducted by PYMNTS Intelligence have unveiled a significant opportunity that gaming and hospitality companies are missing out on — the chance to monetize instant payouts. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all...

Interviews & Exclusives
Customer-Centric Billing Systems Yield Faster Payments and Strategic Advantages

April 07, 2025
In a world increasingly driven by efficiency, the way businesses handle invoicing and billing is undergoing a quiet, digital revolution. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this […]

Experts Explain How Gen AI Is Helping Businesses Automate Operations, Streamline Workflows

October 18, 2023
As businesses and industries continue to seek solutions to streamline operations, enhance customer experiences, and optimize workflows, generative artificial intelligence (AI) has emerged as a transformative force, promising to reshape...

Digital Platforms Give Banks New Testing Ground for Personalized Experiences

April 14, 2023
Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter,...

Merchants Reap Economic Benefit of Co-Branded Store Card Momentum

April 12, 2023
In 2023, store credit cards could significantly surge based on last year’s trends. A report by LendingTree revealed that 35% of Americans were likely to apply for a store credit...

Quick Reads
UPS Expands Reverse Logistics Footprint With Acquisition of Happy Returns

October 25, 2023
UPS plans to acquire Happy Returns, a software and reverse logistics company, to expand its returns footprint and enhance its digital solutions. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this […]

T-Mobile Drops Plan to Shift Customer to Higher Tiers After Backlash

October 25, 2023
T-Mobile US has scrapped a program that would have required certain customers to switch to more expensive wireless plans. Get the Full Story Complete the form to unlock this article and...

Gap Partners With Optoro to Improve Returns Experience 

March 28, 2023
As merchants begin to clamp down on returns, more brands are revisiting how they handle this inescapable aspect of eCommerce, with Gap the latest to announce it’s trying a new...

Report: Amazon Customer Satisfaction Hits All-Time Low

November 21, 2022
While Amazon still dominates the domestic eCommerce landscape, there are signs of growing discontent among its estimated 200+ million Amazon Prime members as customer satisfaction has reportedly reached a record...