Debt Collection news and trends

FTC Lawsuit Temporarily Halts ‘Phantom Debt Collection’ Scheme
Fraud Prevention // March 03, 2025

The Federal Trade Commission (FTC) said Monday (March 3) that its lawsuit led a federal court to temporarily halt the operations and freeze the assets of a “phantom debt collection” scheme and its operators. Get the Full Story Complete the form to unlock this article...

National Collegiate Student Loan Trusts to Settle CFPB Allegations of Illegal Debt Collection
CFPB // January 16, 2025

The Consumer Financial Protection Bureau (CFPB) and the National Collegiate Student Loan Trusts have filed a proposed stipulated judgment to resolve the regulator’s lawsuit alleging that the trusts had illegal debt collection practices. Get the Full Story Complete the form to unlock this article and...

CFPB On Alert for ‘New Sketchy Fee Tactics’ From Companies
CFPB // December 19, 2024

The Consumer Financial Protection Bureau (CFPB) is monitoring the consumer financial marketplace to spot companies’ attempts to charge junk fees in new ways after the regulator cracked down on older methods. Get the Full Story Complete the form to unlock this article and enjoy unlimited free...

CFPB Says Debt Collectors Try to Collect on Already-Paid Medical Bills
CFPB // September 05, 2024

The Consumer Financial Protection Bureau (CFPB) has found that debt collectors are using illegal tactics, and it is taking steps to ensure they follow consumer financial protection laws. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all...

Interviews & Exclusives
CFPB’s 2020: Drawing A Bead On Abusive Practices — And States’ Activities

January 27, 2020
For the Consumer Financial Protection Bureau (CFPB), 2020 may be a landmark year. There’s the looming question over the agency’s very constitutionality, recent definitions of what equates to “abusive” practices may scale back investigations (and fines) and some states seek to boost consumer protections. We break down why 2020 may herald big changes for the bureau.

Can Payments Solve Healthcare’s $20K-Per-Family Cost Burden?

September 30, 2019
We all know the drill. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required....

CFPB Report: One In Four Consumers Have Debt In Collections

July 19, 2019
More than a quarter of consumers have one debt in collections, according to data from the Consumer Financial Protection Bureau. A large swath of that is tied to medical debt —...

How Payment Plans Can Cure Healthcare Payments’ Biggest Problem

February 14, 2019
Americans are on the hook for an ever-increasing percentage of their medical bills. As healthcare becomes a tough pill to swallow financially, 57 percent of consumers would like to set...

Quick Reads
Murphy Raises $15 Million for AI Debt Collection Agent

July 14, 2025
Spanish startup Murphy has raised $15 million for its AI-powered debt collection offering. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you agree to receive marketing communications from PYMNTS […]

FTC Lawsuit Temporarily Halts ‘Phantom Debt Collection’ Scheme

March 03, 2025
The Federal Trade Commission (FTC) said Monday (March 3) that its lawsuit led a federal court to temporarily halt the operations and freeze the assets of a “phantom debt collection”...

National Collegiate Student Loan Trusts to Settle CFPB Allegations of Illegal Debt Collection

January 16, 2025
The Consumer Financial Protection Bureau (CFPB) and the National Collegiate Student Loan Trusts have filed a proposed stipulated judgment to resolve the regulator’s lawsuit alleging that the trusts had illegal...

CFPB On Alert for ‘New Sketchy Fee Tactics’ From Companies

December 19, 2024
The Consumer Financial Protection Bureau (CFPB) is monitoring the consumer financial marketplace to spot companies’ attempts to charge junk fees in new ways after the regulator cracked down on older methods....