Loyal subscribers are worth their weight in gold to retail subscription merchants. A subgroup of loyal customers we called “loyalists” yield higher lifetime value (LTV) to providers than other groups of customers. PYMNTS’ research finds that loyalists make up 30% of the client base but...
A deep disconnect exists between holistic bill payment solutions providers and billers on the value a holistic billing platform can offer. Providers tout the benefits of an improved customer experience, while billers express concern about the difficulty of integration or that it would not really...
Subscription businesses overlook the significant negative impact of failed payments on bottom lines. While many companies focus on customer churn, just a small share recognize failed payments as the cause. But providers need to understand how failed payments can ruin the customer experience. Our data...
September 18, 2023
The merchant acquiring model has undergone many changes since the introduction of the first general-purpose credit card in 1958. Back then, acquiring banks were responsible for finding merchants and signing them up to accept consumer payments using those cards. In the 1990s, independent sales organizations (ISOs) stepped in to enroll merchants. The advent of payment […]
July 11, 2023
A deep disconnect exists between holistic bill payment solutions providers and billers on the value a holistic billing platform can offer. Providers tout the benefits of an improved customer experience,...
March 13, 2023
Subscription businesses overlook the significant negative impact of failed payments on bottom lines. While many companies focus on customer churn, just a small share recognize failed payments as the cause....
