Onboarding news and trends

Intellicheck CEO: Identity Validation Needs Simplicity as Account Takeovers Spike
Identity // May 21, 2024

Staying one step ahead of the bad guys is becoming more difficult by the day for financial services companies. For example, identity verification is a double-edged sword. While necessary for security, it can also create friction in customer experiences. But as identity fraud continues to...

Finix Launches Tool to Onboard Merchants for Payment Acceptance
B2B Payments // April 17, 2024

Full-stack payment processor Finix has launched a solution that allows businesses to onboard merchants for payment acceptance in a streamlined way.  The new Merchant Underwriting solution also ensures that the businesses remain current with evolving regulations from governments, card networks and sponsor banks, the company said in a...

Investigation Into Morgan Stanley’s Wealth Arm Underscores Scrutiny of AML and Onboarding Efforts 
Security & Fraud // April 11, 2024

Anti-money laundering (AML) defenses might begin at the point of onboarding. The needs are for all manner of firms — and especially banks and investment management companies — to embrace technology in the service of beefing up their onboarding processes and automating them too.    ...

Rise of Synthetic IDs Demands New Approaches to Identity at the Point of Onboarding  
Security & Fraud // March 27, 2024

The synthetic ID — the online identity concocted through bits and pieces of information gleaned from far-flung sources, cobbled together by fraudsters — is wreaking havoc. TransUnion found in its latest State of Omnichannel Fraud report that 13.5% of transactions associated with online account creation —...

Interviews & Exclusives
Intellicheck CEO: Identity Validation Needs Simplicity as Account Takeovers Spike

May 21, 2024
Staying one step ahead of the bad guys is becoming more difficult by the day for financial services companies. For example, identity verification is a double-edged sword. While necessary for security, it can also create friction in customer experiences. But as identity fraud continues to rise, the need for aggressive yet user-friendly identity verification solutions […]

Mindbody and MyFitnessPal Say Customer Lifetime Value Metrics Challenged by Data

March 30, 2023
Tracking customer lifetime value (LTV) is common practice across many segments. Still, PYMNTS research has revealed a gap in LTV tracking among subscription merchants that more companies are waking up...

Why Digital Identity is About More Than Fighting Fraud

February 21, 2023
Digital identity used to be something that people considered “just tick-the-boxes” technology.  But as Steve Durney, vice president of strategy at Prove, told PYMNTS, forward-thinking companies can use digital identity...

‘Trusted’ Data Sets Take Fraud Out of Online Onboarding Processes

December 16, 2022
When it comes to a user-friendly experience, online onboarding processes play a key role. Not only in keeping things flowing smoothly but also by providing peace of mind by addressing...

Quick Reads
Mastercard Teams With Databricks on GenAI Assistant

October 29, 2024
Mastercard has launched a generative artificial intelligence (AI)-powered digital assistant that is designed to simplify the customer onboarding process. This is the first application developed by Mastercard’s new in-house capability for building and deploying knowledge agent tools, the company said in a Tuesday (Oct. 29) press release. Mastercard’s new in-house capability was built in collaboration […]

Finix Launches Tool to Onboard Merchants for Payment Acceptance

April 17, 2024
Full-stack payment processor Finix has launched a solution that allows businesses to onboard merchants for payment acceptance in a streamlined way.  The new Merchant Underwriting solution also ensures that the businesses remain current...

NCino to Acquire DocFox, Enhance Onboarding in Cloud Banking Solutions

March 18, 2024
NCino plans to acquire DocFox to create a single platform that will enable financial institutions to manage the entire client lifecycle. The combined solution will encompass information intake, document collection and due diligence,...

Socure and Trustly Partner on Pay-by-Bank Solution With Streamlined Onboarding

February 29, 2024
Socure and Trustly have partnered to offer merchants a pay-by-bank solution that includes a streamlined customer onboarding process and guaranteed fast payments. The solution designed for all merchants but is especially valuable for...