Online Returns news and trends

PayPal Invests $11M In Happy Returns
Investments // April 25, 2019

PayPal’s venture capital arm has invested $11 million in online returns service Happy Returns. The funding is the largest round to date for the company, bringing Happy Returns’ total raise to $25 million. “It’s a huge validation for us,” Happy Returns Co-Founder and CEO David...

Try-Before-You-Buy, eCommerce Style
Retail // September 24, 2018

Before Ankush Sehgal co-founded Try.com, he saw the benefits of try-before-you-buy with his family’s luxury discount store that sold high-end designer brands in London. As was common for luxury retail shops, the store had a black book of VIP customers. Each time a new collection...

Simplifying eCommerce Returns With Shipping Labels And Instant Credits
Retail // June 07, 2018

Returns can be a headache for everyone involved: merchants, customers and even the logistic middleman. And eCommerce merchants have the added difficulty of not having accessible storefronts for the customer to drop off returns. Shipbob, which started as a way to help merchants distribute online...

Shipping: The Toughest Nut to Crack in Cross-Border Commerce?
Cross Border Commerce // February 12, 2016

Free shipping and returns may increasingly be expected by U.S. online consumers, but it’s a whole different ballgame when it comes to international purchases. In this month’s PYMNTS X-Border Payments Optimization Tracker™, PayPal’s Director of Global Merchant and Cross-Border Trade Initiatives, Melissa O’Malley, talks to...

Quick Reads
Kohl’s Views Amazon Returns As Key Sales Driver

July 09, 2019
Kohl’s has announced that Amazon Returns is now available at more than 1,100 Kohl’s stores nationwide. “The nationwide rollout of the Amazon Returns program is our single biggest initiative of the year,” said Michelle Gass, Kohl’s chief executive officer in a statement. “Our top strategic priority is driving traffic, and this transformational program does just […]

PayPal Invests $11M In Happy Returns

April 25, 2019
PayPal’s venture capital arm has invested $11 million in online returns service Happy Returns. The funding is the largest round to date for the company, bringing Happy Returns’ total raise...