Refunds news and trends

Most US Consumers Would Pay a Fee to Get Instant Refunds and Rebates
Faster Payments // June 24, 2024

Overpayment disbursements — rebates, rewards, refunds, etc. — may not come to mind when considering a consumers’ overall cash flow, but, when these overpayments are issued, consumers want them quickly. Only about 71% of consumers receive some form of refund disbursements, with the average payout...

FTC Lawsuits Resulted in $324 Million in Refunds in 2023
Disbursements // June 21, 2024

Federal Trade Commission (FTC) lawsuits resulted in over $324 million in refunds to consumers in 2023. That total includes money returned to consumers as a result of all FTC cases, whether the refund program was administered by the FTC, other federal agencies or the defendants, the...

Instant Refunds? Consumers Say They’ll Pay for That
Money Mobility // June 21, 2024

Overpayment disbursements are not the most common payouts nor the largest. In fact, just 7.1% of consumers report they received overpayment disbursements this year. The average overpayment disbursement is just $68, compared to $433 for the average disbursement. Still, many consumers want to receive these...

Reimbursement Backlash Forces Hemsley Out at UK’s Payment Systems Regulator
Regulation // June 02, 2024

The managing director of Great Britain’s Payments Systems Regulator (PSR) is reportedly stepping down. As Bloomberg News noted in a report Saturday (June 1), Chris Hemsley’s departure comes amid rising financial industry anger over new fraud refund regulations. Hemsley will leave “imminently” following nearly five...

Interviews & Exclusives
Instant Refunds? Consumers Say They’ll Pay for That

June 21, 2024
Overpayment disbursements are not the most common payouts nor the largest. In fact, just 7.1% of consumers report they received overpayment disbursements this year. The average overpayment disbursement is just $68, compared to $433 for the average disbursement. Still, many consumers want to receive these as instant refunds. In fact, 4 in 5 consumers say […]

70% of Consumers Opt for Instant Merchant Refunds If Given the Choice

February 05, 2024
For most American consumers, disbursements — which include earnings and income payments, Social Security payments, tax refunds, insurance claim payouts and loan disbursements — remain an essential aspect of daily...

Nearly Two-Thirds of Renters Highly Satisfied With Receiving Refunds Instantly

December 28, 2023
Just as digital options have gained popularity for paying rent directly from a bank account, the digitization of refunds has also gained momentum. In fact, the days of writing checks...

Refund Features Keep Subscription Shoppers From Canceling

December 22, 2023
Understanding subscriber preferences is the lifeblood of subscription commerce — even more so in a digital economy. Subscription businesses that ignore this do so at their peril: Our research finds...

Quick Reads
FTC to Use PayPal to Send Refunds in FloatMe Settlement

September 16, 2024
The Federal Trade Commission (FTC) will begin sending refunded money via PayPal to consumers it said were harmed by online cash advance provider FloatMe. Consumers who are eligible for a payment will receive an email between now and Friday (Sept. 20), the FTC plans to send PayPal payments on Sept. 23, and recipients should redeem […]

FTC Lawsuits Resulted in $324 Million in Refunds in 2023

June 21, 2024
Federal Trade Commission (FTC) lawsuits resulted in over $324 million in refunds to consumers in 2023. That total includes money returned to consumers as a result of all FTC cases, whether...

Reimbursement Backlash Forces Hemsley Out at UK’s Payment Systems Regulator

June 02, 2024
The managing director of Great Britain’s Payments Systems Regulator (PSR) is reportedly stepping down. As Bloomberg News noted in a report Saturday (June 1), Chris Hemsley’s departure comes amid rising...

Chime Financial and CFPB Reach Settlement on Delayed Balance Refunds

May 07, 2024
Chime Financial will pay at least $1.3 million in redress to consumers and $3.25 million in penalties as part of a settlement with the Consumer Financial Protection Bureau (CFPB). The CFPB found that...