Achieving success with loyalty programs often proves elusive for brands that prioritize the wrong elements. The concept of product-market fit, widely discussed in entrepreneurial circles, highlights the imperative of aligning products with market demands. Many loyalty initiatives flounder because they focus inwardly on the program...
As ongoing financial pressures make it harder for mid-market retailers to compete, without the scale of industry giants or the close customer connections of mom-and-pop shops, these merchants are forced to adapt if they do not want to go the way of, say, Sam Ash....
A consumer group is campaigning to change Washington state’s 20-year-old gift card law. As noted in a recent Ars Technica report, the Washington Consumer Protection Coalition (WCPC) wants to change a 2004 provision governing gift card balances. That legislation barred gift cards from completely expiring, but also allowed...
Projections suggest that the resale industry will surge to $53 billion in 2023. Interestingly, prominent players like The RealReal have yet to achieve profitability. While the specific factors contributing to The RealReal’s persistent lack of profitability since its establishment in 2011 remain uncertain, it’s worth noting that...
July 02, 2024
As ongoing financial pressures make it harder for mid-market retailers to compete, without the scale of industry giants or the close customer connections of mom-and-pop shops, these merchants are forced to adapt if they do not want to go the way of, say, Sam Ash. Up Close and Personal To remain competitive and build closer […]
October 04, 2023
Projections suggest that the resale industry will surge to $53 billion in 2023. Interestingly, prominent players like The RealReal have yet to achieve profitability. While the specific factors contributing to The RealReal’s...
January 31, 2022
Not long ago — call it two years — eCommerce and digital were being used primarily to inform consumers’ in-store journeys, but that has flipped. Now, digital is in the...
January 09, 2024
A consumer group is campaigning to change Washington state’s 20-year-old gift card law. As noted in a recent Ars Technica report, the Washington Consumer Protection Coalition (WCPC) wants to change a 2004 provision governing gift card balances. That legislation barred gift cards from completely expiring, but also allowed companies to claim the money left on cards as revenue. […]
June 15, 2023
To make it easier for lenders to access real-time cash flow data, the FinTech Plaid has introduced a new hosted experience for its flagship product Plaid Link. The fully hosted,...
April 13, 2022
REI Co-op announced during its 2021 earnings report Tuesday (April 12) that it is expanding its Re/Supply trade-in program and used outdoor gear marketplace to all stores by the middle...
July 14, 2020
Less than 90 days after REI, the outdoor recreation retailer, cut 25 percent of its workforce at its Kent, Washington headquarters, hundreds more workers will be laid off nationwide amid...
