Salesforce news and trends

Deutsche Bank Checks Three Trends for Cracking B2B’s Innovation Code
B2B Payments // October 04, 2024

Innovation in business-to-business (B2B) payments used to be measured in decades, not years. But now, it can be measured in months — even weeks — as B2B payments undergoes profound transformations. “The three main driving forces are a change in demands and expectations on both the...

Software Sector Switches Focus From AI Copilots to AI Agents
artificial intelligence // September 22, 2024

Have artificial intelligence (AI) copilots been unseated by AI agents? The world’s software giants seem to be making that case, the Financial Times (FT) reported Sunday (Sept. 22). According to that report Microsoft, Salesforce and Workday have all within the last week placed agents at...

Salesforce Acquires AI Voice Agent Developer Tenyx
Acquisitions // September 04, 2024

Salesforce is acquiring Tenyx, the latest sign of the company’s growing artificial intelligence ambitions. The customer relationship management company will use Tenyx’s expertise in developing AI-powered voice agents to advance its own AI solutions, according to a Tuesday (Sept. 3) press release. “Upon close of...

This Week in B2B: Capturing the Digital Innovations Reshaping Workflows
B2B Payments // July 25, 2024

In the B2B landscape, the only constant is change — and technology is the change agent. After all, while trust remains foundational in B2B relationships, it is technology that is increasingly accelerating processes and unlocking new, 21st century efficiencies. That’s why the importance of data in...

Interviews & Exclusives
Deutsche Bank Checks Three Trends for Cracking B2B’s Innovation Code

October 04, 2024
Innovation in business-to-business (B2B) payments used to be measured in decades, not years. But now, it can be measured in months — even weeks — as B2B payments undergoes profound transformations. “The three main driving forces are a change in demands and expectations on both the buyer side as well as the supplier side, the changing […]

CE 100 Index Slips 1.1% as MongoDB Shares Slide After Earnings

June 03, 2024
The CE 100 Index slipped 1.1%, as AI names were – to put it mildly – volatile in the wake of earnings reports. MongoDB Leads to the Downside MongoDB shares...

Walmart Aims to Be an AI Concierge as Amazon Expands Buy With Prime

January 12, 2024
From Walmart looking to be a personal shopping concierge to Amazon expanding its Buy with Prime to more platforms and leveraging tech to help consumers manage their healthcare, the two...

FinTech IPO Index Soars 55% in 2023 as Platforms Notch Triple-Digit Gains 

January 05, 2024
By any stretch of the imagination, the 55.7% rally in the FinTech IPO Index last year was nothing to sneeze at. And the December surge, at 16.7% … well, that...

Quick Reads
Software Sector Switches Focus From AI Copilots to AI Agents

September 22, 2024
Have artificial intelligence (AI) copilots been unseated by AI agents? The world’s software giants seem to be making that case, the Financial Times (FT) reported Sunday (Sept. 22). According to that report Microsoft, Salesforce and Workday have all within the last week placed agents at the core of their AI plans, with Oracle and ServiceNow […]

Salesforce Acquires AI Voice Agent Developer Tenyx

September 04, 2024
Salesforce is acquiring Tenyx, the latest sign of the company’s growing artificial intelligence ambitions. The customer relationship management company will use Tenyx’s expertise in developing AI-powered voice agents to advance...

Salesforce and Workday Team to Develop AI Employee Service Agent

July 24, 2024
Salesforce has launched an AI-focused partnership with enterprise software firm Workday. The collaboration, announced in a news release Wednesday (July 24), will see the two companies develop an artificial intelligence...

Salesforce Debuts Autonomous AI Service Agent Einstein

July 17, 2024
Customer relationship management company Salesforce has debuted its first fully autonomous artificial intelligence (AI) agent. Einstein Service Agent, announced Wednesday (July 17), is designed to replace conventional chatbots by understanding...