Subscription news and trends

1 in 3 Subscription Merchants Offers Social Media Sign-Ups 
Subscriptions // February 13, 2024

As consumers increasingly turn to social media to meet more of their day-to-day needs, a small but significant share of subscription merchants is leveraging these platforms to bring consumers on board, PYMNTS Intelligence revealed. Get the Full Story Complete the form to unlock this article...

Merchants Lean into New Subscription Features to Regain Consumers
Subscription Commerce // October 31, 2023

Most retail subscription products saw subscriber declines in the last year across demographic groups and subscription modalities, causing top providers to redouble efforts to regain customers.  Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS...

Costco COO Ron Vachris Named CEO as Craig Jelinek to Step Down
Personnel // October 18, 2023

Costco Wholesale has announced that CEO Craig Jelinek will be stepping down on Jan. 1, 2024, after more than a decade at the helm of the company, the company reported in a press release Wednesday (Oct. 18). Get the Full Story Complete the form to...

GLOSSLAB Founder Wants to Transform the Nail Salon Business — One Subscription at a Time
Retail // October 12, 2023

The nail salon industry, for the most part, has remained relatively stagnant over the years. When you decide to get your nails done, you’re often faced with a binary choice: either visit a quaint mom-and-pop shop or indulge in a high-end spa. While the results...

Interviews & Exclusives
GLOSSLAB Founder Wants to Transform the Nail Salon Business — One Subscription at a Time

October 12, 2023
The nail salon industry, for the most part, has remained relatively stagnant over the years. When you decide to get your nails done, you’re often faced with a binary choice: either visit a quaint mom-and-pop shop or indulge in a high-end spa. While the results can be fantastic, the process itself often leaves much to […]

Mindbody and MyFitnessPal Say Customer Lifetime Value Metrics Challenged by Data

March 30, 2023
Tracking customer lifetime value (LTV) is common practice across many segments. Still, PYMNTS research has revealed a gap in LTV tracking among subscription merchants that more companies are waking up...

48% of Clothing and Accessories Subscribers Cheat the Promo Code System

November 03, 2022
Many consumers “cheat” subscriptions to get free benefits. Yet the way that they cheat depends on the type of subscription they have. Get the Full Story Complete the form to...

Subscription Merchants Tweak Business Models to Keep Consumers

October 27, 2022
As subscription commerce moves from the pandemic sign-up wave to consumers being more selective and wanting more control, subscription providers are enhancing business models to deliver more value at a...

Quick Reads
Adyen and Cleeng Partner on Subscriber Retention Management in UAE

March 26, 2024
Adyen and Cleeng have expanded their partnership into the United Arab Emirates (UAE) market. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you agree to receive marketing communications from PYMNTS […]

Costco COO Ron Vachris Named CEO as Craig Jelinek to Step Down

October 18, 2023
Costco Wholesale has announced that CEO Craig Jelinek will be stepping down on Jan. 1, 2024, after more than a decade at the helm of the company, the company reported...

Report: Amazon Considering New Subscription Programs in Grocery, Healthcare

September 18, 2023
Amazon is reportedly considering introducing two new subscription programs: one in grocery and one in healthcare. Get the Full Story Complete the form to unlock this article and enjoy unlimited...

UK Businesses Say New Subscription Rules Too Rigorous

July 09, 2023
British businesses are protesting new regulations to make it easier for customers to cancel subscriptions. Get the Full Story Complete the form to unlock this article and enjoy unlimited free...