Artificial intelligence is reshaping industries, from cybercriminals exploiting chatbots to Google supercharging Gemini for business breakthroughs. Meanwhile, Meta and Microsoft are using AI to transform eCommerce and energy, showing that the technology is becoming both a hacker’s tool and a corporate powerhouse, sparking new demands...
Yellow.ai launched a large language model-powered voice platform that powers artificial intelligence agents designed to handle high volumes of customer inquiries in customer service applications. The new VoiceX platform is designed to deliver a more human-like intelligent conversational experience than traditional voice bots that often...
Salesforce is acquiring Tenyx, the latest sign of the company’s growing artificial intelligence ambitions. The customer relationship management company will use Tenyx’s expertise in developing AI-powered voice agents to advance its own AI solutions, according to a Tuesday (Sept. 3) press release. “Upon close of...
SoundHound AI acquired enterprise artificial intelligence company Amelia, saying the move will expand its conversational AI capabilities to new verticals and hundreds of enterprise brands. The combined company will offer AI-powered customer service support to a range of businesses, as it already serves nearly 200...
March 07, 2024
Despite advancements in voice commerce, the technology still faces challenges driving penetration in the retail sector. By the Numbers PYMNTS Intelligence’s study last April, “Tracking the Digital Payments Takeover: Catching the Coming eCommerce Wave” drew from a survey of nearly 2,700 U.S. consumers to understand how they are making their digital purchases, among other matters. […]
February 28, 2024
It’s lights out for Apple’s dream of entering the electric vehicle (EV) marketplace. A Tuesday (Feb. 27) report reveals that the Cupertino, California, personal computer and smartphone pioneer is abandoning...
November 24, 2023
Amazon and Walmart are revving up their engines with initiatives set to hit consumers by the year’s end or the start of 2024. The projects go full throttle on transportation...
November 07, 2023
A lot can change in a year, just ask OpenAI CEO Sam Altman. Last November, his company launched its ChatGPT product to the public and jumpstarted the generative artificial intelligence...
September 17, 2024
Yellow.ai launched a large language model-powered voice platform that powers artificial intelligence agents designed to handle high volumes of customer inquiries in customer service applications. The new VoiceX platform is designed to deliver a more human-like intelligent conversational experience than traditional voice bots that often sound robotic, struggle with limited conversational depth and context, and […]
September 04, 2024
Salesforce is acquiring Tenyx, the latest sign of the company’s growing artificial intelligence ambitions. The customer relationship management company will use Tenyx’s expertise in developing AI-powered voice agents to advance...
August 08, 2024
SoundHound AI acquired enterprise artificial intelligence company Amelia, saying the move will expand its conversational AI capabilities to new verticals and hundreds of enterprise brands. The combined company will offer...
July 08, 2024
Amazon’s smart alarm clock, the Echo Spot, was first introduced in 2017. Now, it’s getting an upgrade. The tech giant announced in a Monday (July 8) press release an all-new...
