As a college student in the 1970s, Murray Lappe heard that his fellow students wanted to promote their organizations through a new medium. During a retreat, the students thought of having a traditional bulletin board, but Lappe had an alternate take: Why not digitize the...
Consumers want their orders faster than ever before. Quick-service restaurants (QSRs) are working to make the ordering process faster too. Wendy’s, for example, planned to roll out self-ordering kiosks at about 1,000 of its retail locations by the end of 2017 in an attempt to...
Kiosks aren’t just for selling tickets or providing customers with another way to order a meal. They can personalize the guest experience too. “Our take on it is that we’re all different,” Bite CPO Steven Truong has said. “Our recognition and learning algorithm allows us...
Retail’s journey to become more automated has been one of fits and starts. But there are a couple of related verticals that, through their own self-check-in technology, might provide examples of how to similarly equip the shopping space, and both of them have to do...
January 30, 2024
JetBlue’s newly expanded loyalty program saw “exceptional growth and engagement” during its first months. The program, TrueBlue, was expanded during the fourth quarter and has seen especially strong growth and engagement from the airline’s Mosaic customers, who have the highest level of TrueBlue membership, JetBlue said in a Tuesday (Jan. 30) earnings release. The more expansive TrueBlue program is […]
