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B2B Payments in the Tech Industry Need an Upgrade

B2B payments are generally behind the innovation curve compared to their consumer counterparts — even in the technology industry, where one-third of companies say their B2B buying experiences are “broken” due to legacy processes. In the “B2B and Digital Payments Tracker®,” a collaboration with American Express, Adobe’s Matt Wegner explains why the tech industry is uniquely poised to move B2B payments toward a consumer model of technology and service.

Inside the August Tracker
  • PYMNTS interviews Matt Wegner, vice president of global payments & risk at Adobe, about how the technology industry is perfectly poised to move B2B payments toward a consumer model of technology and service.
  • Roughly two-thirds of technology B2B buyers regret almost every purchase they make, up 6% from 2020, and the challenges of purchasing technology are a large part of the reason.
  • Technology and IT companies are among those suffering the biggest brunt of slow payments, and a poor B2B payment process badly in need of an upgrade bears a good deal of the blame.

B2B and Digital Payments