(source: en.wikipedia.org)
For better or worse, call centers are often retailers’ public face. Customer service can make a stronger impression on consumers than other factors like price, selection or location. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to...
Slow service doesn't fly when customers connect with airlines across different channels. That's why airlines are turning to artificial intelligence (AI) to give human agents more customer insights and reduce tedious wait times, says Tori Forbes-Roberts, vice president of reservation sales, customer care and digital...
Consumers today want more from customer service than a long wait time and broad answers when getting through to a human agent by phone. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content —...
Etsy has revealed plans to offer free shipping on orders $35 and over, according to a release by the company. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required....
A KeyBanc analyst says Shopify could eventually rival Amazon in gross merchandise volume, according to a report by Bloomberg. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe...
Project Verte has launched the MyVerte blockchain-based marketplace for direct-to-consumer brands. According to a press release, MyVerte will launch with over 100 brands, including new brands like Foreo, Temporary Forevers and La Luna Rose. The platform will also highlight new brands on a weekly basis....
So-called “buy buttons” have captured the imaginations of online retailers and social media platforms over the years, but they have had far more success being used on eCommerce sites. Instagram encourages discovery and shopping, but has stopped short of adding a literal buy button, while...
Thanks to eCommerce and digital payments, the global travel industry is undergoing significant disruption. At the same time, more consumers are living as so-called digital nomads — or otherwise finding new ways to see and experience the world. Get the Full Story Complete the form...
Although Apple’s App Store continues to outpace the Google Play Store when it comes to consumer spending, total app revenue for both stores reached $39.7 billion worldwide, according to reports. Get the Full Story Complete the form to unlock this article and enjoy unlimited free...
