Artificial Intelligence

PYMNTS covers artificial intelligence as it transforms payments, commerce and financial services, from generative AI and agentic commerce to fraud detection, underwriting and customer engagement. Our reporting pairs breaking news with proprietary data and expert analysis to examine how AI is reshaping business models, operational efficiency and competitive dynamics across the connected economy.
Hybrid AI-Human Models Sharpen Fraud Response
Artificial Intelligence
Hybrid AI-Human Models Sharpen Fraud Response
June 09, 2025

When it comes to tech innovations, flash can often overshadow function. Yet when it comes to payments and banking, artificial intelligence is starting to prove that it doesn’t need to shout to make an impact. Get the Full Story Complete the form to unlock this...

Microsoft Plans to Rank AI Models by Safety
Artificial Intelligence
Microsoft Plans to Rank AI Models by Safety
June 08, 2025

Microsoft is planning to rank artificial intelligence (AI) models based on safety. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By...

Meta Reportedly Exploring $10 Billion-Plus Investment in Scale AI
Artificial Intelligence
Meta Reportedly Exploring $10 Billion-Plus Investment in Scale AI
June 08, 2025

Meta is reportedly weighing a multibillion-dollar investment in artificial intelligence (AI) startup Scale AI.  Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS...

OpenAI Gives ChatGPT More Business Features
Artificial Intelligence
OpenAI Gives ChatGPT More Business Features
June 06, 2025

OpenAI has unveiled two new business features for ChatGPT in its latest push to deepen enterprise adoption and challenge Microsoft and Google’s office productivity products.  Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content...

OpenAI Appeals Court Order Requiring Retention of Consumer Data
Artificial Intelligence
OpenAI Appeals Court Order Requiring Retention of Consumer Data
June 06, 2025

OpenAI has appealed a court order that requires it to retain consumer ChatGPT and API data indefinitely, saying the order conflicts with its privacy commitments. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content...

This Week in AI: Intuit Rolls Out AI Agents to SMBs
Artificial Intelligence
This Week in AI: Intuit Rolls Out AI Agents to SMBs
June 06, 2025

This week in artificial intelligence (AI) news, Intuit in introducing AI agents for its enterprise clients, while voice AI startups drew in an eightfold increase in investments last year compared to 2023. AI pioneer Yoshua Bengio launched an AI safety nonprofit, and AI coding tools...

Small Business, Big AI: How SMBs Are Leveling the Playing Field With Enterprise Giants
Artificial Intelligence
Small Business, Big AI: How SMBs Are Leveling the Playing Field With Enterprise Giants
June 06, 2025

When Alex Schlesinger, founder and CEO of insurance firm Active Mutual, faced the tough reality of training sales agents without the budgets or trainers big firms could afford, he turned to something unexpected: an AI chatbot. Get the Full Story Complete the form to unlock...

Perplexity Reports Queries Growing 20% Month Over Month
Artificial Intelligence
Perplexity Reports Queries Growing 20% Month Over Month
June 05, 2025

Perplexity expects to keep growing at its current pace, with gains driven by its upcoming browser and consumers’ weariness with “legacy browsers” like Google’s Chrome, Perplexity CEO Aravind Srinivas said Thursday (June 5). Get the Full Story Complete the form to unlock this article and...

Former OpenAI Employees Launch Their Own Startups
Artificial Intelligence
Former OpenAI Employees Launch Their Own Startups
June 05, 2025

A growing number of former OpenAI employees are reportedly launching startups of their own. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today....