Artificial Intelligence

PYMNTS covers artificial intelligence as it transforms payments, commerce and financial services, from generative AI and agentic commerce to fraud detection, underwriting and customer engagement. Our reporting pairs breaking news with proprietary data and expert analysis to examine how AI is reshaping business models, operational efficiency and competitive dynamics across the connected economy.
Artificial Intelligence
ChatGPT Lands in Microsoft PowerPoint
May 22, 2026

OpenAI has reportedly integrated its ChatGPT artificial intelligence (AI) assistant directly into Microsoft PowerPoint. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS...

Artificial Intelligence
Mortgage Underwriters Get an AI Agent Assist
May 22, 2026

A mortgage application used to mean waiting. At TD Bank, pre-adjudication averaged roughly 15 hours before a human underwriter could open the file. That window is now under three minutes. Get the Full Story Complete the form to unlock this article and enjoy unlimited free...

Artificial Intelligence
Salesforce CEO Defends AI Ads as Standard Tech Marketing
May 22, 2026

Salesforce is promoting in its marketing content artificial intelligence (AI) features that are not yet fully deployed by its clients, Bloomberg reported Friday (May 22). Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content —...

Artificial Intelligence
Retail Media Networks Evolve as AI Agents Shop
May 22, 2026

Retail media growth has been built on the bedrock premise of influencing the customer before the checkout button is pressed. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required....

Artificial Intelligence
Starbucks Scraps AI Inventory Tool After Counting Errors
May 22, 2026

Starbucks stopped using an artificial intelligence app for counting inventory after finding that the program miscounted and mislabeled items, Reuters reported Thursday (May 21). Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content —...

Artificial Intelligence
Bumble Replaces the Swipe With an AI Matchmaker
May 22, 2026

Most people who download a dating app delete it within a month. The ones who stay describe spending hours swiping through profiles without finding anyone worth meeting. Bumble helped build that experience. Now it’s trying to replace it. Get the Full Story Complete the form...

Artificial Intelligence
OpenAI’s Codex Helps Drive Nearly $6 Billion Quarter
May 21, 2026

OpenAI generated nearly $6 billion in first-quarter revenue, a sign that demand for artificial intelligence tools is still rising even as the cost of competing at the top of the AI market remains enormous. Get the Full Story Complete the form to unlock this article...

Artificial Intelligence
Calif. Governor Signs Order to Prepare Workforce for AI Disruption
May 21, 2026

California Gov. Gavin Newsom issued a first-in-the-nation executive order on Thursday (May 21) directing state agencies to prepare workers, communities and small businesses for the economic and labor disruptions anticipated from the rapid advancement of artificial intelligence. Get the Full Story Complete the form to...

Artificial Intelligence
Pivot Secures $40 Million to Challenge Legacy Procurement Software
May 21, 2026

Pivot, a software startup developing artificial intelligence for corporate procurement, has raised $40 million in a Series B funding round, the company announced Thursday (May 21). The capital injection brings the New York-based firm’s total funding to $70 million since its inception in 2023. Get...