Artificial Intelligence

PYMNTS covers artificial intelligence as it transforms payments, commerce and financial services, from generative AI and agentic commerce to fraud detection, underwriting and customer engagement. Our reporting pairs breaking news with proprietary data and expert analysis to examine how AI is reshaping business models, operational efficiency and competitive dynamics across the connected economy.
Artificial Intelligence
RingCentral’s AI Stopped Answering Calls and Started Closing Deals
May 11, 2026

RingCentral’s AI Receptionist handles roughly 11,800 businesses across healthcare, financial services, construction, and legal. Until last week, it answered calls. Now it books appointments, processes orders and responds to messages without looping in a human. Get the Full Story Complete the form to unlock this...

Artificial Intelligence
Uber’s AI Knows the City Before Your Driver Does
May 11, 2026

Forty million trips a day. Fifteen thousand cities. More than 70 countries. Uber doesn’t run a ride-hailing app so much as a living logistics network, one where every market operates on its own traffic rhythms, regulations, languages and pricing dynamics. Get the Full Story Complete...

Artificial Intelligence
OpenAI Launches $4 Billion Company to Accelerate Enterprise AI Adoption
May 11, 2026

OpenAI launched a new company that will help organizations build and deploy artificial intelligence systems. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter,...

Artificial Intelligence
AI Agents Are Coming for Government’s Hold Music
May 11, 2026

In its first week live, an artificial intelligence agent called Bobbi resolved 82% of citizen queries across three police forces in the United Kingdom without once passing the call to a human. Get the Full Story Complete the form to unlock this article and enjoy...

Artificial Intelligence
Alibaba Will Combine AI Platform and eCommerce Marketplace
May 10, 2026

Chinese conglomerate Alibaba is reportedly planning to integrate its Qwen artificial intelligence platform and online marketplace Taobao. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our...

Artificial Intelligence
Tech Giants’ Cash Reserve Shrinks Amid $725 Billion AI Investment
May 10, 2026

Record spending on artificial intelligence by America’s tech giants has reportedly eaten into their cash flow. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily...

Artificial Intelligence
Chess Learns to Live With Its Robot Overlords
May 09, 2026

Let us begin by tipping a small, respectful, slightly terrified king to the International Chess Federation, which has managed to connect three things that reliably make people feel inadequate: chess, artificial intelligence and education. Get the Full Story Complete the form to unlock this article...

Artificial Intelligence
AI Finally Solves the Food Tracking Problem Wearables Ignored
May 08, 2026

Wearables track sleep, heart rate and recovery in real time. Logging a meal still means searching a database, estimating a portion and typing it in by hand. That gap has been one of digital health’s most stubborn problems. Get the Full Story Complete the form...

Artificial Intelligence
Airbnb CEO Predicts AI Will Rewrite Job Descriptions
May 08, 2026

Airbnb is gaining innovation and efficiency through its use of artificial intelligence, the company said in a shareholder letter released Thursday (May 7). Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no...