Artificial Intelligence

PYMNTS covers artificial intelligence as it transforms payments, commerce and financial services, from generative AI and agentic commerce to fraud detection, underwriting and customer engagement. Our reporting pairs breaking news with proprietary data and expert analysis to examine how AI is reshaping business models, operational efficiency and competitive dynamics across the connected economy.
Artificial Intelligence
Companies Collaborate With Regulators to Limit AI Biases
March 14, 2022

One area where companies involved in artificial intelligence (AI) are focusing most of their efforts is in reducing unfair bias, Matteo Quattrocchi, director for policy at BSA, The Software Alliance, told PYMNTS, and working with regulators to design good guidelines and frameworks is essential. Get...

Artificial Intelligence
AI Lender Upstart Unveils Auto Retail Platform
March 09, 2022

Artificial intelligence (AI) lender Upstart has launched a mobile-first auto retail platform, the company announced in a news release Wednesday (March 9). Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional...

Artificial Intelligence
AI in Financial Services in 2022: US, EU and UK Regulation 
March 09, 2022

The use of artificial intelligence (AI) or automated decisioning in financial services is widespread for many services, from assessing loan applications, to recruitment or to combat fraud. A PYMNTS study shows that 60% of acquiring banks say AI systems are their most important fraud detection...

Artificial Intelligence
AI-Powered Payments Platforms Put Paper Processes on Watch
February 24, 2022

We’re into 2022, but there are a few trends that continue from last year unabated. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter,...

Artificial Intelligence
Facial Recognition Is the Biggest Concern on AI
February 23, 2022

When people talk about artificial intelligence (AI), some people think about robots taking over humanity, but the reality is that AI is more about companies deploying an algorithm that repeats (better and better) a task, providing better outcomes. AI has multiple applications and some of...

Artificial Intelligence
Final UK AI Public-Private Forum Report Says Governance ‘Crucial’
February 18, 2022

More than one year after regulators in the United Kingdom vowed to analyze the impact of artificial intelligence (AI), a report details the challenges and recommends governance of the controversial tech tool. Get the Full Story Complete the form to unlock this article and enjoy...

Artificial Intelligence
Conversational AI is Talk of the Town as Call Centers Adapt to New Realities
February 15, 2022

In the often-infuriating experiences infamously delivered by customer service chatbots and voice prompts, digital-savvy consumers know there has to be a better way of operating. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content...

Artificial Intelligence
UK Banks Get the First Taste of What AI Regulation May Look Like 
February 14, 2022

Banks in the U.K. have been warned by financial regulators not to use artificial intelligence systems to approve loan applications unless they can prove that their algorithm isn’t biased against minorities, according to the Financial Times.  Get the Full Story Complete the form to unlock...

Artificial Intelligence
Democrats Propose Artificial Intelligence Rules
February 09, 2022

Three U.S. lawmakers have introduced a measure that pledges to bring transparency and regulation to the software, algorithms and other automated systems designed to make critical decisions about many aspect of Americans’ lives, according to a Feb. 3 announcement. Get the Full Story Complete the...