Artificial Intelligence

PYMNTS covers artificial intelligence as it transforms payments, commerce and financial services, from generative AI and agentic commerce to fraud detection, underwriting and customer engagement. Our reporting pairs breaking news with proprietary data and expert analysis to examine how AI is reshaping business models, operational efficiency and competitive dynamics across the connected economy.
Artificial Intelligence
Web Financial Group Brings AI To Digital Wealth Platforms
April 20, 2017

Web Financial Group, a data-driven managed service solutions provider, and Selerity, an artificial intelligence (AI)-powered contextual search and automation company, announced Wednesday (April 19) they have partnered on content personalization solutions for the digital wealth market. Get the Full Story Complete the form to unlock...

Chatbots
MoneyGram Debuts Sendbot For Messenger At F8
April 19, 2017

Updates continue to roll in from the ongoing Facebook F8 developer conference in San Jose. One major trend coming out of this year’s event is a focus on Facebook Messenger, chatbots and payments. Get the Full Story Complete the form to unlock this article and...

Chatbots
Pegasystem Aims To Evolve Chatbots With Pega Intelligent Virtual Assistant
April 19, 2017

Pegasystems, the software company, announced Tuesday (April 18) the launch of Pega Intelligent Virtual Assistant, an artificial intelligence-powered (AI) bot that turns applications into smart assistants on a slew of channels, including SMS, email, Facebook, Alexa, Slack and more. Get the Full Story Complete the...

Chatbots
American Express Unveils New Amex Bot At Facebook’s F8
April 19, 2017

Chatbot integration with Facebook’s Messenger has slowly been gaining steam over the past few months. As we reported earlier this year, many companies like Domino’s Pizza and ATB Financial have already partnered up with the social media giant to help extend their customer service and payments...

Chatbots
Wells Fargo Announces Messenger Chatbot Plans
April 19, 2017

Wells Fargo recently announced plans to test a chatbot for Facebook Messenger — the latest in a recent string of payments providers and financial institutions to break into the bot space on the social media giant’s messaging application. Get the Full Story Complete the form...

Chatbots
Mastercard’s New Commerce Chatbots Roll Out At F8
April 18, 2017

Chatbots launched with a good deal of fanfare in early 2016 — only to seem much of the early enthusiasm for the product diminished when consumers and merchants alike learned that bots were often a better idea in concept than in execution. Even PayPal’s David...

Chatbots
Chatbot Tracker: Are Payments The Missing Link To Chatbot Success?
April 18, 2017

As the saying goes, money makes the world go around. The same can be said for the potential future success of chatbots. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional...

Artificial Intelligence
Looks Like Bixby Isn’t Quite Ready To Ship With The S8
April 12, 2017

Looks like Samsung’s take on the virtual personal assistant is not quite ready for primetime as of yet — Bixby will not be shipping with Samsung’s widely anticipated release of the Galaxy S8. Get the Full Story Complete the form to unlock this article and...

Chatbots
Chatbot Tracker: Implications Of The Omnichannel Chatbot
April 11, 2017

In a world where consumers expect to have personalized experiences at the touch of their fingertips, chatbots have certainly paved the way. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional...