The bill pay technology that most banks offer their customers is broken. Consumers know it — and that’s why they’ve been fleeing it en masse for over a decade. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access...
Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you agree to receive marketing communications from PYMNTS and...
Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you agree to receive marketing communications from PYMNTS and...
With PYMNTS’ new U.S. Open Banking Tracker showing 40 percent of consumers saying they’re increasingly concerned about what happens with their personal information, it’s no surprise that bankers like Comerica’s Megan Crespi say that engagement and loyalty won’t grow until these concerns are addressed.
The lowly ATM may be the next front in FinTechs' ongoing encroachment of the financial sector. In PYMNTS' new Digital-First Banking Tracker, Arvest Bank's Jason Kincy explains how interactive teller machines (ITMs) are being used to deliver personalized service and improve loyalty.
At a high level, as financial services firms prepare their post-pandemic exit strategies, they will continue to focus on improving customer engagement. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional...
Open banking in the United States is having trouble getting out of its nascent state, the latest edition of PYMNTS U.S. Open Banking Tracker found, noting that while the tools and tech are there, consumers aren’t ready yet. Get the Full Story Complete the form to unlock...
Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you agree to receive marketing communications from PYMNTS and...
Digital banking has changed immensely over the past year, and many of the new habits customers learned are here to stay. A full 89 percent of bank customers now leverage mobile banking apps, including 79 percent of baby boomers, and individuals over the age of...
