British bank TSB, on the heels of an IT disaster that saw its annual profits wiped out, recently dealt with an issue where customer payments didn’t come out on time, according to a report by the Financial Times. Get the Full Story Complete the form...
To provide shoppers with an eCommerce points redemption option, Capital One rewards cardholders will soon have the ability to redeem cash back as well as miles through Amazon. The company joins Citi, American Express, Chase and Discover in offering the option, CNBC reported. Get the Full Story Complete the...
A catastrophic IT crash that affected 2 million customers at TSB and locked them out of their accounts last year was blamed on moving the banking technology to a new platform before it had been properly tested, according to a report by Reuters. Get the...
Ant Financial Services Group might apply for a virtual banking license in Singapore. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today....
PYMNTS’ Where Will We Bank Next? Survey found that banking customers are increasingly placing a higher value on convenience, personal data security and appealing products. These offerings are becoming table stakes for banks, with 34.8 percent of banking consumers being somewhat, very or extremely interested...
In the face of growing competition, banks are rethinking legacy processes and digitizing their customer journeys. For Alabama-based Regions Bank, artificial intelligence (AI) is the linchpin to reaching these goals, which it achieves with an AI system named ROSIE. In the inaugural Digital-First Banking Tracker,...
Google is planning to launch consumer checking accounts next year in partnership with Citigroup and Stanford University, The Wall Street Journal (WSJ) reported on Wednesday (Nov. 13). Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all...
Challenger banks — financial firms offering something much like banking services, and looking to compete with old-school banks — are a new idea. The basic structure that underlies them is not. Get the Full Story Complete the form to unlock this article and enjoy unlimited...
Bank of America offers its corporate clients a unique perk. They can make payments in the billions of dollars on smartphones using the bank’s CashPro app, according to a report by Bloomberg. Get the Full Story Complete the form to unlock this article and enjoy...
