The subscription bubble that formed during the pandemic is bursting in slow motion as consumers continue trimming their streaming entertainment and retail subscriptions one by one, as is also true with other memberships in the face of ongoing economic pressures. This has been building, as...
As restaurants explore the potential of subscription commerce, Square is offering recurring payments tools. The financial services platform announced a wide range of new features Wednesday (April 12) including a handful of additional restaurant capabilities and a new Square Subscriptions feature, in beta, that allows...
Almost no one doubts that some subscription companies make it difficult for their customers to cancel. The Federal Trade Commission (FTC) is recommending a streamlined path toward subscription cancellations, and FlexPay CEO Darryl Hicks told Karen Webster that the new “click to cancel” proposal will...
Tracking customer lifetime value (LTV) is common practice across many segments. Still, PYMNTS research has revealed a gap in LTV tracking among subscription merchants that more companies are waking up to as retention moves to the forefront of subscription strategies. In a recent panel discussion...
The Federal Trade Commission is recommending an easier way for consumers to cancel subscriptions. The FTC proposed a new “click to cancel” provision Thursday (March 23) that would require businesses to make canceling memberships as easy as signing up for them, thus tackling a common...
Following a successful run last year, Subway is bringing its footlong sandwich subscription back. The multinational quick-service restaurant (QSR) giant, which has close to 37,000 locations across more than 100 countries, announced Friday (March 17) that it is bringing back its Footlong Pass. Through this...
Meta Verified has been expanded to the United States. The subscription service — which was introduced in Australia and New Zealand in February — lets users on Instagram and Facebook get a blue badge showing their ID has been verified, get impersonation protection and get...
Failed payments are the kryptonite of conversion, and as such require a more systematic approach to preventing them. The “Decision Guide: Tracking Failed Payments,” a PYMNTS and FlexPay collaboration based on a survey of 200 executives, shows the extent to which failed payments harm businesses,...
The meal kit sector’s difficulties may have more to do with logistics than consumer demand. In an interview with PYMNTS, Ragoth Bala, co-founder of direct-to-consumer (D2C) meal kit subscription company The Cumin Club, argued that the industry’s recent challenges are a result not of a...
