(source: en.wikipedia.org)
With each call center generating more than 30,000 hours of interactions weekly, it's nearly impossible for analysts to find valuable customer data among the noise. In the latest Call Center Commerce Tracker, call center provider Genesys' Paul Lasserre, VP of AI, and Gnan Gowda, senior...
Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you agree to receive marketing communications from PYMNTS and...
JD.Com, the Chinese Amazon-like online marketplace, has invested further into its logistics network with a 376 million yuan (about $55 million) investment in Jiangsu Xinning Modern Logistics for a 10 percent stake, according to a report by TechCrunch. Get the Full Story Complete the form...
Adobe and Amazon have teamed up to ride the next wave of online shopping — direct-to-consumer (D2C) selling, according to a report by TechCrunch. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content —...
Bleacher Report, a millennial-focused sports website, has been steadily expanding into the sports betting space, attracting a new generation of gamblers who don’t consider sports gambling a bad thing, according to a report by CNBC. Get the Full Story Complete the form to unlock this...
About two months ago, Adobe launched Commerce Cloud, which was an extension of its $1.68 billion acquisition of Magento in May of 2018. The Commerce Cloud is a fully managed cloud-based version of the Magento platform that is fully integrated with benchmark Adobe tools like...
Three popular payment companies, Alipay, Adyen and Klarna, have teamed up to allow AliExpress shoppers to use Klarna’s “Pay Later” option for online shopping, according to a release. The pay later option is enabled through Adyen, the payments provider behind AliExpress. With the new option,...
The online checkout process can make or break the shopping experience. Cart abandonment is common and costly. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our...
The world is becoming one big marketplace — even if the marketplace doesn’t always look like one. That’s not some ancient riddle updated for these roaring days of digital commerce and payments, but informed knowledge passed along by Adrien Nussenbaum, CEO and co-founder of Mirakl, during...
