PYMNTS Daily Data Dive: National Returns Day

By  |  January 9, 2017
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On this year’s National Returns Day (Jan. 5), more than 1.3 million packages were shipped back to retailers, with a total of 5.8 million slated to find their way back sometime this week. That’s up nearly 30 percent from 1 million packages on last year’s National Returns Day. Likewise, this year’s weekly rate was up 16 percent from last year’s 5 million. Return rates for brick-and-mortar stores average in the 5 to 10 percent range. For online retailers, it’s not unusual to see return rates of 30 to 40 percent.

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    Here are the numbers:

    1/5/17 | National Returns Day

    1.3 million | Items returned on National Returns Day in 2017

    30 percent | Year-over-year (YoY) rise in items returned

    1 million | Items returned in 2016

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    5.8 million | Estimated items to be returned this week

    16 percent | YoY rise in items returned over the same period last year

    5 million | Items returned this week in 2016

    5–10 percent | Average return rates for brick-and-mortar stores

    30–40 percent | Average return rates for online retailers


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