Connected Consumer

Consumers value payments choice and other features that make shopping and buying easier across channels, with seven in 10 respondents telling PYMNTS they would choose a particular merchant if it offered meaningful versions of these experiences. Find out how to make the connection. A PYMNTS Special Report
Inside the Playbook
  • 19.3: Average number of purchases millennials make every year
  • 25 percent: Share of bridge millennials buying online who prefer Amazon
  • 50 percent: Portion of consumers who prefer omnichannel shopping experiences

PYMNTS Reports

Focus on Europe
How Consumers Want to Live in the Voice Economy
Traditional FIs Fight Digital Alternatives For Consumer Trust
Changes in Grocery Shopping Habits and Perception
Streamlining Bill Payment: How Frictionless Experiences Drive Customer Engagement
Online Sellers: The Future Is Multichannel
The Benefits Of Membership: Mass Retailers And Subscription
Digital Care Connection: How Telehealth And Digital Payments Can Expand Mental Healthcare Access
Mass Payments
Inspiring Trust In The New Digital Economy
AskPYMNTS: What Is A Bank? What U.S. Consumers Think About The Key Issues Driving The Connected Economy
VIRTUAL REALITY IN RETAIL
ENTERPRISE RETAIL GROCERY