Patients’ out-of-pocket medical expenses exceed $63 billion annually, with about $8 billion of this total going unpaid each year. With the final bill for COVID-19 healthcare expenses yet to be tallied, PYMNTS sought to better understand how consumers pay their medical bills. This report surveys nearly 3,000 respondents who had checked into a hospital or visited an emergency room during the past year to provide clarity and understanding regarding how — and, in some cases, if — patients pay for medical treatments.
A collaboration with Flywire
