AI agents

Cisco Debuts AI Agents to Supplement Human Customer Service Reps
Cisco Debuts AI Agents to Supplement Human Customer Service Reps
October 27, 2024  |  Artificial Intelligence

Cisco is betting that artificial intelligence (AI) can handle most customer service calls within a few years, as the tech giant unveiled a conversational AI...

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Report: Google Exploring AI That Can Take Over Web Browsers
Report: Google Exploring AI That Can Take Over Web Browsers
October 27, 2024  |  artificial intelligence

Google is reportedly developing an artificial intelligence (AI) technology that can take over web browsers. The tech giant plans to show off this AI product...

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AI Giants Race to Deploy Digital Customer Service Agents
AI Giants Race to Deploy Digital Customer Service Agents
October 24, 2024  |  artificial intelligence

Microsoft’s rollout of autonomous artificial intelligence (AI) agents marks one of Big Tech’s boldest pushes yet to unleash software that can independently handle customer service...

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Anthropic’s Computer-Controlling Agents Open Door to Real World Uses, Experts Say
Anthropic’s Computer-Controlling Agents Open Door to Real World Uses, Experts Say
October 23, 2024  |  artificial intelligence

Anthropic has unleashed AI agents that can surf the web and control computers, intensifying the race to commercialize AI assistants that can actually get things...

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AI Swarms: The Future of Teamwork?
AI Swarms: The Future of Teamwork?
October 21, 2024  |  artificial intelligence

OpenAI’s new Swarm software unleashes teams of artificial intelligence (AI) agents to tackle complex tasks, potentially reshaping business automation across industries. It’s an open-source project...

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AI Explained: AI Agents Are Quietly Taking Over Everyday Tasks
AI Explained: AI Agents Are Quietly Taking Over Everyday Tasks
October 14, 2024  |  artificial intelligence

Artificial intelligence agents are everywhere, quietly reshaping industries and automating tasks we didn’t think possible a few years ago. Unlike basic automation, these AI agents...

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SAP Adds Capabilities to AI Copilot Joule
SAP Adds Capabilities to AI Copilot Joule
October 08, 2024  |  artificial intelligence

Enterprise application software firm SAP has added new capabilities to its AI copilot Joule. The new offerings, announced Tuesday (Oct. 8) at the company’s annual SAP TechEd...

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Tech Giants Bet Billions on AI Agents That May Reshape Commerce as We Know It
Tech Giants Bet Billions on AI Agents That May Reshape Commerce as We Know It
October 03, 2024  |  artificial intelligence

Artificial intelligence (AI) agents are emerging as a potentially transformative force in global commerce, with major tech players betting billions on their ability to revolutionize...

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Software Sector Switches Focus From AI Copilots to AI Agents
Software Sector Switches Focus From AI Copilots to AI Agents
September 22, 2024  |  artificial intelligence

Have artificial intelligence (AI) copilots been unseated by AI agents? The world’s software giants seem to be making that case, the Financial Times (FT) reported...

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