Call centers are starting to move away from KBA as new technologies emerge. The number of facilities looking for alternatives has doubled since 2018, with...
Sources have said Apple is developing in-screen fingerprint technology that could be available for its 2020 iPhones. People familiar with the matter told Bloomberg that...
Apple is reportedly at work on in-screen fingerprint technology for iPhones as early as its 2020 devices. While the technology is in testing among Apple’s...
The latest Call Center Commerce Tracker looks at how call centers are using artificial intelligence (AI) and biometrics to keep customers satisfied and safe, as...
Can friction be healthy for the eCommerce experience? Jen Singh, director of channel partnerships at Entersekt, tells PYMNTS that the consumer perception of what it means...
Artificial intelligence (AI) remains one of the most interesting technologies to call centers that are looking to better support and engage customers across their many...
Apple has been granted three separate patents related to the Apple Watch, which would allow for biometric identification, automatic tightening of the band and lighted...
It’s kickoff season again — and for the 100th time, it turns out. National Football League (NFL) football is about to start up — real...
It’s that’s time of year again – football season is upon us. As diehard baseball geeks pout about having to share TV time with another major...