Catering to the needs of tech-savvy consumers means providing customer service that’s quick and adaptive, regardless of the channel. Automation, artificial intelligence (AI) and similar...
Payments company Discover‘s new chief executive officer doesn’t believe that banks should be worried about tech giants like Amazon. “I view them as partners with...
While consumers are able to contact companies through digital channels, some still like to make a traditional phone call every once in a while and...
In news reported Thursday (Jan. 25) by the Denver Business Journal, eCommerce giant Amazon has struck a deal with Colorado-based call center operator STARTEK to acquire...
The age-old question of whether technology will replace human jobs has been a tough one to answer but hotly debated over the past few years....
President Donald Trump wants to bring more jobs back to the U.S., and lawmakers have asked the Trump administration to pay particular attention to the...
There are a bunch of people who’ve reinvented the phone - but not a single one that’s actually reinvented the phone call. Alan Truitt, chief...