CFPB

CFPB Warns Against ‘Poorly Deployed’ Banking Chatbots
CFPB Warns Against ‘Poorly Deployed’ Banking Chatbots
June 06, 2023  |  CFPB

America’s consumer protection watchdog says it’s monitoring the banking sector’s use of AI-powered chatbots. The Consumer Financial Protection Bureau (CFPB) said Tuesday (June 6) that...

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PYMNTS Intelligence: Impending Open Banking Rules Make Bank-FinTech Collaboration a Must
PYMNTS Intelligence: Impending Open Banking Rules Make Bank-FinTech Collaboration a Must
June 06, 2023  |  Banking

Banks’ and FinTechs’ pursuit of collaboration in recent years is an especially positive development, given that United States regulation around open banking likely will make...

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CFPB Advises Consumers to Move From Payment Apps to Insured Accounts
CFPB Advises Consumers to Move From Payment Apps to Insured Accounts
June 01, 2023  |  CFPB

The Consumer Financial Protection Bureau (CFPB) has advised consumers to transfer money stored on payment apps to insured banks and credit unions. “Your money is at greater...

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Overdraft Fees Plummet as Banks, FinTechs Find Value in Monetizing ‘Alerts’
Overdraft Fees Plummet as Banks, FinTechs Find Value in Monetizing ‘Alerts’
May 31, 2023  |  Banking

Overdraft fees have been a hot button issue in financial services.  But they’re less of a revenue source for banks — significantly less — than...

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CFPB Fines Installment Lender OneMain $20 Million for Upsell and Refund Practices
CFPB Fines Installment Lender OneMain $20 Million for Upsell and Refund Practices
May 31, 2023  |  Loans

OneMain Financial, a nonbank personal loan installment lender, has been slapped with $20 million in redress and penalties by the Consumer Financial Protection Bureau (CFPB)...

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CFPB Begins to ‘Muscle Up’ AI Regulations
CFPB Begins to ‘Muscle Up’ AI Regulations
May 28, 2023  |  artificial intelligence

America’s consumer watchdog is among the many organizations beefing up its artificial intelligence (AI) safeguards. In an interview with The Associated Press on Friday (May 26),...

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Australia Reclassifies BNPL as Credit While UK and US Regulators Eye Similar Actions
Australia Reclassifies BNPL as Credit While UK and US Regulators Eye Similar Actions
May 26, 2023  |  Buy Now Pay Later

From Australia, the land that invented buy now, pay later (BNPL) as we now know it, comes news this week that laws are changing to...

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CFPB: Citizens Bank to Pay $9 Million Fine Over Credit Card Billing Errors
CFPB: Citizens Bank to Pay $9 Million Fine Over Credit Card Billing Errors
May 23, 2023  |  CFPB

The Consumer Financial Protection Bureau (CFPB) and Citizens Financial Group have reached a settlement on a CFPB complaint. Citizens will pay a $9 million civil money penalty to resolve CFPB’s allegations...

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US Lawmakers Debate Dueling Stablecoin Bill Drafts
US Lawmakers Debate Dueling Stablecoin Bill Drafts
May 18, 2023  |  Regulation

U.S. lawmakers faced off Thursday (May 18) over two proposed stablecoin bills. Both bills under consideration would allow both banks and non-banks to issue stablecoins. It was...

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