Payments credit union service organization PSCU unveiled the deployment of desktop automation via its partnership with Jacada to optimize the call center experience. Get the...
In the face of growing competition, banks around the world are working hard to become the first choice of today’s customers. Recent PYMNTS research indicates...
Israel-based hybrid chatbot startup Servicefriend was acquired by Facebook to build customer service bots for its planned digital wallet Calibra, reports said on Saturday (Sept....
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Delta Airlines Inc. has filed a lawsuit against a firm that powered a chatbot on its website. The lawsuit alleges that [24]7.ai Inc. did not...
A Deep Dive that explores how credit unions are utilizing artificial intelligence for fraud protection and to create more engaging customer experiences.
Many Indian consumers are making their first forays into the digital financial ecosystem as demonetization continues to shrink the country’s age-old reliance on cash. To...
Consumers today want more from customer service than a long wait time and broad answers when getting through to a human agent by phone. Get...